Account switching service

The free of charge account switching service has been designed to operate in the United Kingdom to make it straightforward for customers to switch their account, and their regular/recurring payments such as Direct Debits and Standing Orders, to another bank or building society.

Transfer of Direct Debits and Standing Orders service
The account switching service covers the end to end process when a customer moves their account from one bank or building society to another. The Transfer of Direct Debits and Standing Orders service (ToDDaSO) is the part of the service whereby any Direct Debits or Standing Orders on a customers old account are transferred to their new account. For more details follow the link above.

Supporting your customer
To help support your customers through the account switching process we have developed a useful guide and some instruction forms they can use to help make the account switch a smooth and seamless operation.

Account switching operational tools
Tools to enable the smooth transfer of customer accounts between banks. This includes contact details of bank personnel who manage account transfer requests, along with interbank transfer forms and customer support guides.

Banks looking for information about account switching when they are operating as a service user should refer to the account switching information on the businesses channel of this website.

Some of the areas in this section of the site are only accessible to registered users and require a user password to gain access. If you haven't yet applied for your password consider doing so now.