Efficiency Performance Report content

The Performance Report contains a high level summary of your unpaid Direct Debit payments over a twelve month period. This personalised report is updated every six months to allow you to monitor progress and evaluate the effects of any changes you have implemented in the interim.

Evaluation of your performance is based on four specific reasons for unpaid Direct Debits: Refer to payer, Instruction cancelled, Account transferred, and No Instruction. These are areas where changes to your service and processes can have the greatest influence.

Four sections in the report:

Industry comparison - your results are benchmarked against the industry average

Group comparison - your results are benchmarked against other local authorities with similar characteristics taking into account population, housing, income and employment

Performance by reason code - your results are broken down by the four reasons for unpaids outlined above and analysed in relation to similar local authorities. Recommendations for change are made to help improve efficiency
 
SUN reports - individual reports for all of your Service User Numbers. These show your Direct Debit collections and unpaids data on a month by month basis over a 12 month period so you can identify any incidents that may have impacted on your overall results.

You’ll also have access to cost savings calculators to work out the potential savings from reducing your level of unpaids and fully automating your collection process, along with links to efficiency guides containing detailed best practice advice and recommendations for improving your Direct Debit collection process.

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