Promoting financial inclusion for all

It is estimated that there are six million adults in the UK who are still wary of using financial solutions like Direct Debit, even though they have an appropriate bank account.

That puts into perspective the situation you face day in and day out when it comes to helping people embrace the benefits of automated payments.

In support of the government initiative to improve access and use of basic financial products amongst the socially excluded, we're here to help promote financial inclusion for all and we've put together some tools, information and advice to make your job easier.

Our message is a clear one - Direct Debit can help people control their money. It's a guaranteed way to spread costs, save money and achieve real peace of mind. Follow the link to our plain speaking Direct Debit leaflet below for a reminder of all the advantages.

There are plenty more positive points we can pass on to people. Those paid weekly for example, can be encouraged by introducing a wider choice of payment dates and increased frequency of payments throughout the year. That way they can choose payment dates close to when they receive income.


Understanding the issues and overcoming the concerns.

Gain insight into why some people resist the benefits of Direct Debit. As well as providing the main findings of our research amongst job seekers, people on low incomes and both young and older working people, we look at ways to overcome their concerns.

Research insights into why people don't use Direct Debit (479 Kb PDF)

Use our Direct Debit Help Centre which provides easy step by step advice to consumers on how to solve issues with Direct Debit www.bacs.co.uk/helpcentre


Plain speaking Direct Debit leaflet

Clear straightforward communication is obviously vital. We've prepared a special leaflet to promote the benefits of Direct Debit for all. It also spells out the Direct Debit Guarantee - which offers plenty of reassurance and can help convince people to switch.

Consumer leaflet about the Direct Debit Guarantee (611 Kb PDF)