It is clearly an important part of any business strategy to ensure customer facing staff are fully trained in all products and services, as well as in customer care skills, to understand customers’ needs and to be able to address their issues and concerns in a positive manner.

Successful customer care means making customers want to come back for more, and wishing to recommend your products or services to others.

Staff training should be seen as a continuous process, not only as staff leave and others join, but also as people develop, get promoted, change their roles and take on more responsibilities.

Bacs offers a wide variety of materials and courses, to help organisations properly train their customer facing staff in all elements of our payment products, processes and procedures. From simple paper reference guides, to a suite of online training materials available either individually or as co-ordinated in-house programmes, through to accredited external training courses provided by recognised third party companies, the choice is diverse.

For full details of all Bacs e-learning content visit www.bacslearning.com or email enquiries@bacslearning.com