Contact centre managers looking to supplement inhouse training programmes and educate call handling staff about setting up Direct Debits and managing associated processes have a new tool at their disposal.

In conjunction with John Wiley & Sons, Bacs have developed ‘Direct Debit for Dummies’ - a free, mini reference guide based on the publishing house's bestselling format.

Designed to help contact centre staff get to grips with the practicalities of Direct Debit in less than ten minutes, Direct Debit for Dummies contains essential facts and figures about the UK's most popular automated payment method including top tips for handling customer queries about Direct Debit plus the Direct Debit Guarantee.

Sound product knowledge is key when it comes to delivering the highest standards of customer care and is particularly important in contact centres which can be exceptionally busy places. With an increasing number of consumers embracing Direct Debit as a convenient payment tool, the Dummies guide is designed to help contact centre professionals improve operational excellence when it comes to managing Direct Debit payments and enquiries.