Using the Service

Here are some useful guides to help you get the most out of Bacstel-IP.

Forgotten your password for logging on to the payment services website?
Download this simple guide which explains how to get your password reset.

Payment services password help (95 Kb PDF)  

Service user guide
All new Bacs users must download the Service user guide – it will provide you with an understanding of the Bacs electronic funds transfer service and how to make submissions to the service through Bacstel-IP.

Service user guide (1682 Kb PDF)

Payment services contact guide
If you have been registered as a contact to use one or more payment services facilities this guide will tell you all about what being a contact means, what you can do over the web channel, the security method(s) you will need to access the web channel and how you can alter information held about you.

Payment services contact guide (442 Kb PDF)

Getting started guide
A quick and easy guide covering the key tasks to get you started with Bacstel-IP.

Direct submitters - Getting started guide (530 Kb PDF)
Indirect submitters - Getting started guide (297 Kb PDF)

Need help?

Try referring to our using the service frequently asked questions section. If you cannot find the answer to your question here or if are experiencing any difficulties in relation to Bacstel-IP contact servicedesk@bacsservices.co.uk or call 0870 165 0018.