As a collector of Direct Debits from other organisations and the general public, the Direct Debit Guarantee plays a vital role in giving your customers complete reassurance, knowing they are protected by a number of safeguards.

Direct Debit is the only payment method with a money back guarantee.

The Direct Debit Guarantee

This Guarantee is offered by all banks and building societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own bank or building society.

If the amount to be paid or the payment dates change the organisation will notify you normally 10 working days in advance of your account being debited or as otherwise agreed.

If an error is made by the organisation or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.

You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of your letter to the organisation.