Frequently asked questions

We have pulled together some commonly asked questions to help your business understand more about the Bacs service and schemes. We have also included some questions that customers have been known to ask to give you an insight into some of their possible concerns.

Using the service
A number of frequently asked questions to support you when starting to use the Bacs service. These have broken them down into six helpful categories from initial set up to post implementation.

AUDDIS
Some of the most frequently asked questions we receive from businesses about AUDDIS. This section can also be used to support your AUDDIS training programme. Many of the questions covered in this section are also relevant to Paperless Direct Debit.

Paperless Direct Debit
Frequently asked questions about Paperless Direct Debit. As you have to be an AUDDIS user to offer Paperless Direct Debit, many of the questions covered in AUDDIS above are also relevant to this area. We recommend using this section when training your colleagues who are responsible for handling customer enquiries on Direct Debit.

Bacs Direct Credit
Common questions about the Bacs Direct Credit service, everything from extending your use of the service to stopping a payment.

From customers
We have pulled together a series of questions customers have asked in the past to help give you an idea of the kinds of enquiries you may face.