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19:15 18 May 2008
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Customers questions about Direct Debit
Q. What is Direct Debit?
Q. What information do I need to set up a Direct Debit?
Q. What do I do if I have a query about a Direct Debit?
Q. Can Direct Debits be paid from any account?
Q. If I set up a Direct Debit over the telephone or via the Internet what record will I have of the agreement?
Q. Can I authorise a third party to sign up giving my account details over the phone or via the Internet?
Q. Once it is set up, do I have to do anything?
Q. Will the payment always be on the same date every month?
Q. What if changes are needed?
Q. How do I cancel a Direct Debit?
Q. Can I cancel a Direct Debit over the telephone or via the Internet?
Q. What information should I provide in order to cancel?
Q. What is the Direct Debit Guarantee?
Q. Can money be collected from my account after I have cancelled a Direct Debit Instruction?
Q. Who actually controls Direct Debit payments?
Q. Who makes sure that the organisations collecting money are reputable?
Q. How do I get back any money paid in error?
Q. How can I be sure my account is safe from fraud?
Q. What is a dormancy period?
Q. Why has a dormancy period been introduced?
Q. What happens to a Direct Debit Instruction at the end of a dormancy period?
Q. What difference does AUDDIS make?
Q. How will my bank know it's really me authorising a Direct Debit Instruction if it hasn't checked my signature?
Q. If I set up a Direct Debit over the telephone or via the internet what record will I have of the agreement?
Q. Can I authorise a third party to sign up giving my account details over the telephone or internet?
Q. How can I be sure my account is safe from fraud?
Q. Can I cancel a Paperless Direct Debit by the telephone or via the internet?