Contact centres get fool-proof solution for Direct Debit training

Contact centre managers looking to supplement in-house training programmes and educate call handling staff about setting up Direct Debits and managing associated processes now have a brand new tool at their disposal.

Bacs, the company behind Direct Debit, has joined forces with John Wiley & Sons to create Direct Debit for Dummies - a free*, mini reference guide based on the publishing house's bestselling format.

Designed to help contact centre staff get to grips with the practicalities of Direct Debit in less than ten minutes, Direct Debit for Dummies contains essential facts and figures about the UK's most popular automated payment method including top tips for handling customer queries about Direct Debit plus the Direct Debit Guarantee.

Michael Chambers, Managing Director of Bacs, said: "75% of adults in Great Britain now have at least one Direct Debit commitment. It is therefore vital that contact centre staff have information about Direct Debit to hand and can answer enquiries relating to the product swiftly and efficiently.

Continuing he said, "Sound product knowledge is key when it comes to delivering the highest standards of customer care and is particularly important in contact centres which can be exceptionally busy places. With an increasing number of consumer embracing Direct Debit as a convenient payment tool, we hope our Dummies guide will help contact centre professionals improve operational excellence when it comes to managing Direct Debit payments and enquiries."

Bacs has been at the forefront of delivering efficient, reliable and secure electronic funds transfer for almost 40 years. For more information about Direct Debit for Dummies and to find out how to obtain copies for use in your call centre, please contact bacsacademy@bacsservices.co.uk or phone the Bacs help desk on 0870 1650018.

*Contact centres interested in receiving a copy of the Bacs Direct Debit for Dummies guide can obtain the first 100 copies free of charge. For larger orders, or to discuss a specific application for the guide, please contact the Bacs team (see contact details above).

For more information about Bacs and our services visit Bacs key facts.

Contact Bacs press office.


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