Benefits of the Efficiency Performance Report

Unpaid Direct Debits have a negative effect on customer service; they increase operating costs and they interrupt the flow of cash into your local authority.

Armed with your Efficiency Performance Report, you can tackle the problem areas within your Direct Debit systems, improving the efficiency of your collection process and ultimately reducing overall costs. The Report provides practical advice on how to reduce errors and so improve customer satisfaction. It explains how increased – and improved – automation will aid cash flow and deliver the time saving efficiencies that come from greater Direct Debit take up.

Registering for the Efficiency Performance Report will give you access to invaluable information about the number of unpaid Direct Debits in your organisation, and an indication of benchmarking against the whole industry and similar authorities. Coupled with Bacs’ detailed best practice advice (which will be supplied along with your report), the report will help you to:

Deliver cost savings by reducing collection failures
Improve cash flow by minimising set up and collection failures
Save time through implementing straight through processing of payments
Better understand the cause of errors and the ways to resolve them
Comply with Direct Debit Scheme Rules
Reduce bad debts
Improve customer experience leading to increased Direct Debit take up and retention
Deliver ongoing and long lasting efficiencies through practical advice.