Cancelling Direct Debits

You can cancel a Direct Debit at any time and the process is very straightforward.

Simply contact your bank or building society, if this is by phone or internet, written confirmation may be required. We also recommend you notify the organisation concerned.

Your bank or building society can make the cancellation up to and including the due date, but try not to leave it until the last minute or you run the risk of a payment being made.

Remember that cancelling the Direct Debit simply stops paying the organisation. If you carry on receiving the goods or service then you will have to organise an alternative payment method.

The information you should provide in order to cancel is:

• the name of the organisation being paid
• your bank or building society account number
• the name(s) on the account 
• the branch sort code (see your cheque book)
• your customer reference with the organisation (if possible).

The more information you can give, the easier it will be for the bank or building society to action, so if you know the amount and payment date include this information too.

Money cannot be collected from your account after you have cancelled. An organisation would have to obtain your authority to reinstate a cancelled instruction.