The Automated Direct Debit Amendment and Cancellation Service
ADDACS automates the process of paying banks informing organisations of changes to Direct Debit Instructions (DDI's). Changes may include amendments to the customer's account or a request from the customer to cancel a DDI.
Late notification of Direct Debit amendments and cancellations information can be costly to organisations in terms of time and money. ADDACS streamlines the process ensuring that this information is provided to you in a consolidated and consistent way - electronically, eliminating errors caused by manual input.
Consequently, your Direct Debit Instruction database, on which Direct Debit collections are based, is more up to date resulting in a reduced number of unpaid Direct Debits and indemnity claims.
ADDACS offers you a wide range of benefits. Since the notification of amendments and cancellations to you is electronic, it creates major improvements in the speed of processing.
Details of your amendments and cancellations are accessible from 8.00 am on the working day after they have been input by the bank.
Since you receive ADDACS information electronically, there are no additional administrative costs associated with keying them in or delays caused by printing reports. You can simply feed the information directly into your database.
Your customer service is also improved, as your systems can be adapted to generate standard letters in accordance with reason codes to keep your customers informed.
Improved cashflow as a result of faster receipt and application of advices which can reduce the number of unpaids and indemnity claims.
How it works
Customers notify their bank of any changes or cancellations to their Direct Debit Instructions. The bank consolidate these changes and pass the details to you using ADDACS, via the Bacs service.
Electronic ADDACS is now available to all organisations using the Direct Debit service. You can access your reports online and download them in to your billing systems to automate updates to customer information - just talk to your software supplier.