Quick links to assist you with best practice

The Bacs website contains a wealth of information and useful tools all designed to help you. Whether you are about to run a promotional campaign, or want to improve the effectiveness of your Direct Debit processing, we have hints and tips to assist. Use these quick links to find information on a range of best practice topics and issues:

Does this sound familiar? - common customer queries and tips on handling them

Hitting your targets - suggested ways of measuring your Direct Debit performance

Improving cashflow - a 10 point guide helping you improve your Direct Debit operations

Improving service levels - tips on handling customer complaints

Integrated Direct Debit - a checklist of available automated solutions

Minimising unpaids - tips on how to reduce your unpaid Direct Debits

Reducing administration time - Paperless Direct Debit reduces administration time

Turning problems into opportunities - customer feedback on resolving problems

Using Bacs Direct Credit - how Bacs Direct Credit can support your Direct Debit processes

Validating bank information - how checking bank data can save you time and money

Many of the initiatives outlined have been tried and tested by local authority teams. Learn from their experience by reading their case studies