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The Direct Debit Guarantee
Direct Debit is one of the safest ways to pay your bills. All the banks and building societies which take part in the Direct Debit Scheme are signed up to this comprehensive guarantee. So you can rest assured that in the unlikely event that something goes wrong, you are completely covered.
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Did you know
Looking for the answer to a general question regarding Direct Debit payments? Visit our Did you know section where we have pulled together a series of frequently asked questions to help you understand more about using Direct Debit and answer any of your concerns.
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The Direct Debit Help Centre
If you have an issue regarding a Direct Debit try using the help centre it contains all the basics - such as how to set up, change and cancel a Direct Debit - including a range of letter templates to help you ensure that your Direct Debits are set up and cancelled properly. There are also letters that can be used to iron out any problems that might arise with your Direct Debits.
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Account switching
Switching your account, along with your regular/recurring payments such as Direct Debits, Standing Orders, salaries and pensions, to another bank or building society is now easier than ever, and the service is free of charge. We have produced some useful guides to help you find out more about what you and your new bank need to do to make this switch.
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