Direct Debit Indemnity Claim Automation (DDICA) is now live

Bacs has taken the opportunity to automate one of the last remaining paper based processes associated with Direct Debit, the handling of indemnity claims. With effect from 18 October 2010 the automated process is now live.

Find out more

To find out more about DDICA, how it works, how it will impact on your processes, view a flow diagram of the process and to access our frequently asked questions on this subject, you will need to log onto the password protected area of this site. You will then be able to follow the additional links that appear in the left hand navigational menu, below the “DDICA” tab. If you haven’t yet applied for your password do so now.

If you are looking for information about DDICA when operating as a service user or to help answer enquiries from your own customers refer to the DDICA service user information on the business channel of this website.