Bacs cookie policy

We use cookies on our website to provide you with the best possible online experience. By continuing to use this site, you give consent for cookies to be used. Please read our cookie policy for more information and details on how to change your preferences. Cookie Policy.

Service assurance



We are proud of our excellent track record and take business continuity very seriously. We regularly test the electronic funds transfer service we provide to the payments industry to safeguard all of our payment services. 

Managed by our infrastructure supplier, Vocalink, our business continuity processes include comprehensive and thoroughly tested monitors and controls to ensure we manage and reduce the impact of any risks that might pose a threat to the smooth running of our service. Regularly tested back-up systems are also in place which provide added security in the event that we are unable to operate from our primary processing centre. 

We have an established team enabling us to react swiftly in an emergency and to ensure business continuity. The team is responsible for co-ordinating activities in the event that there is a risk to its operations and also protects staff and visitors, advises customers of any impacts and co-ordinates support from external agencies.

We remain committed to the provision of a secure, reliable and cost effective funds transfer service. A comprehensive programme is in place to ensure that any disruption to the live service is given the highest priority. 

If you have any questions regarding our business continuity procedures, please ​contact us.

Links to extra information relating to the page you are on
Information Hub
Minimize Service assurance
NOT REGISTERED YET? Some areas and assets are password protected and only available to eligible registered users. To gain access to all the information you need register for your password and log in first every visit REGISTER