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Revealing the results of our Direct Debit consultation

Anne Pieckielon, Director of Product and Strategy, BacsPosted on 25 May 2017

​Direct Debit use is at an all-time high, with a huge 4 billion payments processed in 2016 – but that doesn’t mean we are prepared to rest on our laurels!

We are committed to making sure that our flagship payment method continues to be relevant to all of the people and businesses that use it, and that’s why we carried out a full review in the latter part of 2016. We asked a range of stakeholders to give us their views on Direct Debit, from businesses of all sizes, to consumer groups, and the wider public, and we’re pleased we can finally share the results.

The entire consultation process was designed to help us understand the business challenges and customer needs not just today but also in the future; we wanted to look at where Direct Debit is functioning flawlessly and where there is potential to make it even better.

What we learned has prompted us to investigate some specific changes, such as more flexibility as well as improved access. Naturally, though, we want to work closely with our stakeholders, with the wider payments industry, and with our regulators before changing anything. We are, of course, committed to keeping all that works well with Direct Debit, and only adopting changes when we are confident they will improve the product.

We unveiled the consultation document first at the Emerging Payment Association’s Pay360 Digital Payments annual conference this week (24 May), which we were proud to support as lead sponsor. The EPA brings together a wide range of organisations from within our extensive fintech industry, so the conference provided an ideal opportunity to share our findings, and we were pleased with the response. 

If you’re interested in more information on this, we do have a full document and accompanying report annexes can be found here: