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Latest Current Account Switch Service figures published


  • ​​O​​​​ver 3.7 million switches since launch of Current Account Switch Service
  • 248,302 switches took place during the first quarter of 2017
  • Awareness levels reach new record high
The latest figures for the Current Account Switch Service are published today (26 April), showing that over 3.7 million (3,768,492) successful switches have taken place since the service launched in 2013. 

During the last 12 months (1 April 2016 to 31 March 2017), a total of 949,047 switches were completed, with 248,302 switches recorded in the last quarter alone (January  – March 2017). 

Following the latest burst of advertising activity, awareness levels of the Current Account Switch Service also reached a new record high of 79 per cent last month (March) - representing an increase of 21 percentage points since launch.

The first quarter of 2017 also saw Bacs publish the first Current Account Switch Service annual report. Meeting one of the commitments set out by the Competition and Markets Authority’s (CMA) final report into retail banking, the report outlines the many successes achieved over the last three-and-a-half years since the service was launched, and can be found here

And at the end of March 2017, mobile-only Starling Bank became the latest brand to join the Current Account Switch Service. Forty seven current account providers are now participating in the service, covering almost 100 per cent of the UK’s current account market. 

Full details are available in the latest edition of the Current Account Switch Service Dashboard (no.14), [downloadable here –]; this includes the latest participant movement data for Q3 2016. ​

Notes to Editors:

About Bacs:

Bacs has been maintaining the integrity of payment related services since 1968, with responsibility for the schemes behind the clearing and settlement of UK automated payment methods, Direct Debit and Bacs Direct Credit, as well as the provision of managed services for third parties, such as the Cash ISA Transfer Service, and the development, management and subsequent ownership of the Current Account Switch Service.

More than 120 billion transactions have been debited or credited to British bank accounts via Bacs since its inception; in 2016, nearly 6.25 billion UK payments were made this way, while a new record was also set in September 2016 with the number of transactions processed by Bacs in a single day reaching a high of 109.3 million.

A not-for-profit entity which has maintained carbon neutral status since 2012, Bacs is a membership company limited by Guarantee.

For further information please visit

About the Current Account Switch Service:

Key features of the Current Account Switch Service include:

  • The service is free to use
  • The switch will be completed in seven working days – a substantial improvement on the previous process that could take between 18 and 30 working days
  • The customer can choose and agree the switch date with their new current account provider.
  • All payments going out (e.g. Direct Debits) and those coming in (e.g. salary) will be moved from the old account to the new account
  • Payments accidentally made to or requested from the old account will be automatically redirected to the new account for as long as the facility is required
  • The Current Account Switch Guarantee means that the customer will receive a refund of interest and charges on their old and new current accounts if anything goes wrong with the switch.

As of 1 April 2015, the eligibility criteria for businesses, charities and trusts was extended.  SMEs with a turnover of up to £6.5 million, small charities with an annual income of less than £6.5 million, and small trusts with a net asset value of less than £6.5 million can switch their current account provider using the Current Account Switch Service.

The service was previously available for small businesses with a turnover of 2 million euros (or sterling equivalent); and this extension increases the reach of the service to 99% of the UK’s SME market.​