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Operating the Schemes – Covid-19

We have introduced two temporary rule changes to help organisations during Covid-19.

The first temporary change was introduced in June 2020 and relates to the provision of non-AUDDIS Direct Debit Instructions to paying payment service providers (PSPs). This means non-AUDDIS service users are allowed to send password protected scanned copies of Direct Debit Instructions via email to paying PSPs for the duration of the pandemic.

"Acceptance of scanned non-AUDDIS DDI's by paying PSPs", available as a PDF download can be found in the Information Hub below or to the right of your screen, provides details of those PSPs that accept non-AUDDIS DDIs using this method. Not all paying PSPs are able to offer this facility and we will be updating the list of email addresses in the document regularly throughout the duration of the rule change.

The second temporary rule change effective from 29 June 2020 was to increase the dormancy period to 24 months to minimise the impact of payment holidays that may have caused dormancy periods to be exceeded during the Covid-19 pandemic.

Any service user with a dormancy period of greater than 24 months will retain their existing dormancy period and will not be impacted by this change.


Maintaining payment records

To ensure your customers are not impacted if they switch payment service providers, it is essential that you keep your payment records up to date. 

Best practice videos

A number of videos to help you when using Bacs services.

Links to extra information relating to the page you are on
Information Hub
Minimize Operating the Schemes – Covid-19
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