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Operating the Schemes – Coronavirus

​​​We have been issuing some helpful guidance, hints and tips to support organisations to continue to operate Direct Debit during COVID-19. 

In addition we have been working with the industry to implement two temporary rule changes to help organisations during COVID-19. 

The first temporary change introduced in early June relates to the provision of non-AUDDIS Direct Debit Instructions to paying payment service providers (PSPs).

The second temporary rule change effective from 29 June 2020 is to increase the dormancy period to 24 months to minimise the impact of payment holidays during the COVID-19 pandemic.​

 

Non-AUDDIS DDI provision

Temporary rule change - provision of non-AUDDIS Direct Debit Instructions to PSPs. 

Payment holidays

Tips on providing customer refunds when offering payment holidays or suspensions.

 

Dormancy period extension​

Temporary rule change to increase the dormancy period to 24 months. 

File submissions

Hints and tips on getting your Bacs files submitted safely and securely whilst working away from your usual place of work.

 

Refunds under Guarantee

Guidance for PSPs when a request for a refund under the Direct Debit Guarantee is received. 

Adapting processes

How we are adapting processes to meet service user needs during COVID-19​.​​

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