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Operating the Schemes - Payment service providers

​​It is important you have an understanding of your responsibilities when running Bacs Schemes. In this section you will find information and advice relating to operating Bacs Schemes as a paying or sponsoring payment service provider (PSP)​. If you are looking for information when acting as a service user or to help answer enquiries from your customers, refer to Operating Bacs Schemes - Businesses.

 

Handling indemnity claims

Under the Direct Debit Scheme Rules paying PSPs are required to refund the payer in the event an error is made in the payment of a Direct Debit. Make sure you understand the process.


Links to extra information relating to the page you are on
 
Information Hub
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  • BACSPayment service provider central contacts
    Payment service provider​ contact details for indemnity claims, account switching and new non AUDDIS DDIs
  • BACSGuide and Rules microsites
    Microsites for the various editions of the Guide and Rules for Bacs services and schemes
  • XLSIndemnity claims contacts
    Payment service provider (PSP)​ contact list for when raising a DDIC Challenge and / or when raising a DDIC direct with the paying PSP​
  • BACSBacs 2019 processing calendar
    The 2019 Bacs processing calendar showing non processing dates and indicating Julian dates to assist with payment processing​​
  • BACSBacs training
    Materials and courses to help organisations properly train their staff in all elements of payment products
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