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Operating the Schemes - Payment service providers

It is important you have an understanding of your responsibilities when running Bacs Schemes. In this section you will find information and advice relating to operating Bacs Schemes as a paying or sponsoring payment service provider (PSP). If you are looking for information when acting as a service user or to help answer enquiries from your customers, refer to Operating Bacs Schemes - Businesses.

Scheme Rules

The Paying PSP Guide and Rules to the Direct Debit Scheme The Sponsoring PSP Guide and Rules to the Direct Debit Scheme The PSP Guide and Rules to the Bacs Direct Credit Scheme The Sponsoring PSP Guide and Rules to the Bacs Direct Credit Scheme

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Handling indemnity claims

Under the Direct Debit Scheme Rules paying PSPs are required to refund the payer in the event an error is made in the payment of a Direct Debit. Make sure you understand the process.

GLOSSARY

Commonly used payment industry terms and their definition

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LITTLE BACS GUIDES

Help your customers with the essential information they need for using Bacs

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Operating the Schemes - Payment service providers

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Payment service provider central contacts
Payment service provider contact details for indemnity claims, account switching and new non AUDDIS DDIs
Guide and Rules microsites
Microsites for the various editions of the Guide and Rules for Bacs services and schemes
Indemnity claims contacts
Payment service provider (PSP) contact list for when raising a DDIC Challenge and / or when raising a DDIC direct with the paying PSP
Bacs 2019 processing calendar
The 2019 Bacs processing calendar showing non processing dates and indicating Julian dates to assist with payment processing
Bacs training
Materials and courses to help organisations properly train their staff in all elements of payment products

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