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Operating The Schemes - Payment Service Providers


​​It is important you have an understanding of your responsibilities when running Bacs Schemes. In this section you will find information and advice relating to operating Bacs Schemes as a paying or sponsoring payment service provider (PSP)​. If you are looking for information when acting as a service user or to help answer enquiries from your customers, refer to Operating Bacs Schemes - Businesses.

Handling indemnity claims

Under the Direct Debit Scheme Rules paying PSPs are required to refund the payer in the event an error is made in the payment of a Direct Debit. Make sure you understand the process.

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