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Operating the Schemes - Banks

​​It is important you have an understanding of your responsibilities when running Bacs Schemes . In this section you will find information and advice relating to operating Bacs Schemes as a paying or sponsoring banks. If you are looking for information when acting as a service user or to help answer enquiries from your customers, refer to Operating Bacs Schemes - Businesses.

 

Handling indemnity claims

Under the Direct Debit Scheme Rules paying banks are required to refund the payer in the event an error is made in the payment of a Direct Debit. Make sure you understand the process.

Scheme Rules

Make sure you and relevant colleagues are aware of the Schemes Rules. It is now easier to manage and access the latest version with the Rules being available online.

Links to extra information relating to the page you are on
 
Information Hub
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