Microsoft withdrew its support for IE11 on 15 June 2022 and the IE11 desktop application is now out of support. You should make changes to avoid interruption in accessing Bacs and Pay.UK websites. We recommend installing the latest version of Microsoft Edge or Google Chrome.
Visit IE11 withdrawal – impact on Bacs for information on how this may affect your access to the Payment Services Website.

Operating the Schemes during Covid-19

We have introduced a temporary rule change to help organisations during Covid-19.

The temporary change was introduced in June 2020 and relates to the provision of non-AUDDIS Direct Debit Instructions to paying payment service providers (PSPs). This means non-AUDDIS service users are allowed to send password protected scanned copies of Direct Debit Instructions via email to paying PSPs for the duration of the pandemic.

A document outlining the temporary procedures and details of those PSPs that accept non-AUDDIS Direct Debit Instructions using this method can be found below. Not all paying PSPs are able to offer this facility and we will be updating the list of email addresses in the document regularly throughout the duration of the rule change.

Maintaining payment records

To ensure your customers are not impacted if they switch payment service providers, it is essential that you keep your payment records up to date. 

Best practice videos

A number of videos to help you when using Bacs services.

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