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Operating the Schemes - Payment Service Providers

It is important you have an understanding of your responsibilities when running Bacs Schemes. In this section you will find information and advice relating to operating Bacs Schemes as a paying or sponsoring payment service provider (PSP). If you are looking for information when acting as a service user or to help answer enquiries from your customers, refer to Operating Bacs Schemes - Businesses.

Guide and Rules - stay on track

Download the latest Direct Debit and Bacs Direct Credit Guide and Rules for paying and sponsoring payment service providers

Handling indemnity claims

Under the Direct Debit Scheme Rules paying PSPs are required to refund the payer in the event an error is made in the payment of a Direct Debit. Make sure you understand the process.

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Glossary

Commonly used payment industry terms and their definition

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Payment service providers central contacts

Payment service providers contact details for Direct Debit indemnity claims and new non automated Direct Debit Instructions
Direct Debit and Bacs Direct Credit Guide and Rules

Microsites for the different audience’s editions of the Direct Debit and Bacs Direct Credit Guide and Rules to operating the schemes
Direct Debit indemnity claims contacts

Contact list for service users when raising a Direct Debit indemnity claim challenge and /or when raising an indemnity claim direct with the paying payment service provider
2022 and 2023 processing calendars

The Bacs Payment System processing calendar showing non processing dates and indicating Julian dates to assist with payment processing
Direct Debit and Bacs Direct Credit training

Materials and courses to help organisations properly train their staff in all elements of payment products

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