Microsoft withdrew its support for IE11 on 15 June 2022 and the IE11 desktop application is now out of support. You should make changes to avoid interruption in accessing Bacs and Pay.UK websites. We recommend installing the latest version of Microsoft Edge or Google Chrome.
Visit IE11 withdrawal – impact on Bacs for information on how this may affect your access to the Payment Services Website.

Operating the Schemes - Payment Service Providers

It is important you have an understanding of your responsibilities when running Bacs Schemes. In this section you will find information and advice relating to operating Bacs Schemes as a paying or sponsoring payment service provider (PSP). If you are looking for information when acting as a service user or to help answer enquiries from your customers, refer to Operating Bacs Schemes - Businesses.

Handling indemnity claims

Under the Direct Debit Scheme Rules paying PSPs are required to refund the payer in the event an error is made in the payment of a Direct Debit. Make sure you understand the process.

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