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Events

 

We organise a number of events, both face-to-face throughout the UK and online, where organisations can come together to learn more about Bacs' services, hear about best practice and training courses. Our presenters are from the Bacs Service Line team who are leading industry experts in their field with many years of experience in the financial sector.

At our masterclass events, the team is available throughout the day to answer your questions, both during the presentations, or on a one-to-one basis in the breaks. There are also plenty of opportunities where you can network and meet with other delegates. This is extremely beneficial to learning about the experiences from other organisations. There are also opportunities for you to ask questions of our experts at our webinar events.

Our masterclasses and webinars are free to attend and are popular with businesses, as such the number of places is strictly limited.

You will find below details of upcoming events. We regularly update this page with new events so be sure to return or subscribe​ to receive notifications when new events become available. 

Upcoming events​

There are currently no events planned.

​Past events

An archive of our past events can be found below.

    W​ebinar: How to get the most out of Bacs 2020​

  • ​​Date: Thursday 5 December 2019​​
    Where: Online via Cisco Webex webinar


    Bacs has made planning for 2020 easier with our complimentary webinar to help you get the most out of Bacs for your business. This is an online event and is being offered to a select number of businesses to highlight the various information resources available with Bacs.


    How to get the most out of Bacs includes the following topics:


    • Bacs.co.uk – an overview of the website, the document library, The Service User’s Guide and Rules to the Direct Debit Scheme and The Little Bacs Guides
    • Changes to The Service User’s Guide and Rules to the Direct Debit Scheme – important update covering the changes effective from 1 January 2020
    • The Bacs processing calendar – processing dates in 2020
    • Bacs eLearning – training courses
    • An overview of the Bacs service desk – answering your Bacs queries.​​​​

    ​

    A recorded version of the webinar can be viewed​. This is only accessible to registered users of the website and require a user name and password to gain access. If you haven't yet applied for your password, register now​.



    ​​

    ​Masterclass​​: Improve your Direct Debit processes

  • ​​​​Date: Tuesday 19 November 2019​​
    ​​Location: ​Bristol


    This Masterclass is for organisations who use the Direct Debit service to collect payments from their customers. It is designed to help optimise your use of Direct Debit and comply with the Scheme rules.


    • The Masterclass will cover a range of topics including:
    • Paperless Direct Debit rules and how to reduce unpaid Direct Debits
    • The Direct Debit Guarantee and how it relates to your organisation
    • Understanding and ways to minimise the impact of Direct Debit Indemnity Claims
    • Reducing failed transactions
    • Reporting - ADDACS, AWACS, ARUDD, ARUC (and AUDDIS returns)
    • Ensuring that your organisation is compliant
    • Overview of Bacs Service Desk
    • What training is available
    • How to market Direct Debit to encourage wider sign-up and improve your cashflow
    • Your issues and concerns. ​​​​
    ​

    ​Video: The Direct Debit Guarantee and indemnity claim process​

  • This video contains useful information about the Direct Debit Guarantee, Direct Debit indemnity claim and challenge processes, and counter claim process which service users should consider when providing Direct Debit services to their customers. 

    The recording covers: 

    • The Direct Debit Guarantee: what it is and why it is there
    • The Direct Debit indemnity claim process: how the indemnity claim process works in practice
    • The Challenge process: how the Challenge process works in practice
    • Making the indemnity claim process as robust as possible: what has been and looking forward

    The recording can be viewed here​. This is only accessible to registered users of the website and require a user name and password to gain access. If you haven't yet applied for your password, register now​.​​

    Masterclass: Improve your Direct Debit processes​​

  • ​Date: Thursday 19 September 2019
    Location: ​London​​​ 


    This Masterclass is for organisations who use the Direct Debit service to collect payments from their customers. It is designed to help optimise your use of Direct Debit and comply with the Scheme rules.


    The Masterclass will cover a range of topics including: 

     

    • Paperless Direct Debit rules and how to reduce unpaid Direct Debits
    • The Direct Debit Guarantee and how it relates to your organisation
    • Understanding and ways to minimise the impact of Direct Debit Indemnity Claims
    • Reducing failed transactions
    • Reporting - ADDACS, AWACS, ARUDD, ARUC (and AUDDIS returns)
    • Ensuring that your organisation is compliant
    • Overview of Bacs Service Desk
    • What training is available
    • How to market Direct Debit to encourage wider sign-up and improve your cashflow
    •  Your issues and concerns.​​​​

    ​


    Webinar: Paperless Direct Debit explained​

  • ​Date: ​Tuesday 10 September 2019
    Where: Online via Cisco Webex webinar​


    ​This webinar explains Paperless Direct Debit (PDD) and outlines various remote methods that can be used to sign-up customers to Direct Debit collections without the payer having to sign a paper Direct Debit Instruction (DDI). It also covers the key requirements organisations need to operate PDD.​


    ​​The webinar will cover:​

    • Overview: What is Paperless Direct Debit?
    • Benefits for service users and your customers
    • The sign-up process
    • Validation and verification
    • Enhancing your knowledge – what training is available.​

    A recorded version of the webinar can be viewed​. This is only accessible to registered users of the website and require a user name and password to gain access. If you haven't yet applied for your password, register now​.​​​

Links to extra information relating to the page you are on
 
Information Hub
Minimize Events
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  • BACSBacs training

    Materials and courses to help organisations properly train their staff in all elements of payment products​

  • BACSGuide and Rules microsites

    Microsites for the various editions of the Guide and Rules for Bacs services and schemes​​

  • BACSCollecting and accessing messaging reports video

    Short video showing how quickly and easily messaging reports can be collected from payment services website​​

  • BACSFAQs

    Some commonly asked questions across the range of our products and services​​​

  • BACSFacts and figures

    A range of statistics published by Bacs​​

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Search facility giving access to all documents on the Bacs website