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We organise a number of events, both face-to-face throughout the UK and online, where organisations can come together to learn more about Bacs' services, hear about best practice and training courses. Our presenters are from the Bacs Service Line team who are leading industry experts in their field with many years of experience in the financial sector.

At our masterclass events, the team is available throughout the day to answer your questions, both during the presentations, or on a one-to-one basis in the breaks. There are also plenty of opportunities where you can network and meet with other delegates. This is extremely beneficial to learning about the experiences from other organisations. There are also opportunities for you to ask questions of our experts at our webinar events.

Our masterclasses and webinars are free to attend and are popular with businesses, as such the number of places is strictly limited.

You will find below details of upcoming events. We regularly update this page with new events so be sure to return.

Upcoming events


  • ​​Date: Tuesday 19 November 2019​​
    Time: TBC
    ​​Location: ​Bristol​

    ​Details of how to register for this event will be shared soon. ​​​​

    Bacs webinar: Guide and Rules updated ​

  • ​​Date: Tuesday 5 December 2019​​
    Time: TBC

    ​Details of how to register for this event will be shared soon. ​​​​​

​Past events

An archive of our past events can be found below.

    Webinar: Paperless Direct Debit explained​
  • Date: ​Tuesday 10 September 2019
    ​Time: 15.00 - 16.00 ​​​

    ​This webinar explains Paperless Direct Debit (PDD) and outlines various remote methods that can be used to sign-up customers to Direct Debit collections without the payer having to sign a paper Direct Debit Instruction (DDI). It also covers the key requirements organisations need to operate PDD.​

    ​​The webinar will cover:​

    • Overview: What is Paperless Direct Debit?
    • Benefits for service users and your customers
    • The sign-up process
    • Validation and verification
    • Enhancing your knowledge – what training is available.
    Masterclass: Improve your Direct Debit processes​
  • ​Date: Thursday 19 September 2019
    Time: 10.30 - 15.45pm
    Location: ​London​​​

    This Masterclass is for organisations who use the Direct Debit service to collect payments from their customers. It is designed to help optimise your use of Direct Debit and comply with the Scheme rules.

    The Masterclass will cover a range of topics including:

    • Paperless Direct Debit rules and how to reduce unpaid Direct Debits
    • The Direct Debit Guarantee and how it relates to your organisation
    • Understanding and ways to minimise the impact of Direct Debit Indemnity Claims
    • Reducing failed transactions
    • Reporting - ADDACS, AWACS, ARUDD, ARUC (and AUDDIS returns)
    • Ensuring that your organisation is compliant
    • Overview of Bacs Service Desk
    • What training is available
    • How to market Direct Debit to encourage wider sign-up and improve your cashflow
    •  Your issues and concerns.​​
Links to extra information relating to the page you are on
Information Hub
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  • BACSBacs training

    Materials and courses to help organisations properly train their staff in all elements of payment products​

  • BACSGuide and Rules microsites

    Microsites for the various editions of the Guide and Rules for Bacs services and schemes​​

  • BACSCollecting and accessing messaging reports video

    Short video showing how quickly and easily messaging reports can be collected from payment services website​​


    Some commonly asked questions across the range of our products and services​​​

  • BACSFacts and figures

    A range of statistics published by Bacs​​

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