Internet Explorer - end of life

Going forward some areas of and other Pay.UK websites will no longer work with Internet Explorer. We recommend you consider switching over to Microsoft Edge or Google Chrome for an uninterrupted experience.

Best practice videos

Here you will find a number of videos to help you when using our services. 

The majority of the videos are only accessible to registered users of the website and require a user name and password to gain access. If you haven't yet applied for your password, register now​.

Video: Masterclass – Service user compliance – Shannon Brawn and John Dentry

Including top tips for service user compliance.

Duration: 10 minutes

Video: AUDDIS migration
​An overview of the AUDDIS migration process, including the four stages incorporated in the migration.

Duration: 12 minutes

Video: Use of the A Services and collecting messaging reports
An overview of the A services covering returned payments and messaging, including useful information and best practice tips on collecting messaging reports.

Duration: 24 minutes

Video: The Direct Debit Guarantee and indemnity claim process

An overview of the Direct Debit Guarantee, the Direct Debit indemnity claim and challenge processes, and the counter claims process​.

Duration: 40 minutes​​

Service controls

Information about the tools available to assist service users in the management of Direct Debit and Bacs Direct Credit payment files. These controls are around the submission and reconciliation of those files and the checks to ensure their accuracy.

​Duration: 7 minutes

Webinar: Direct Debit explained

Explaining Paperless Direct Debit (PDD) and the various remote methods that can be used to sign-up customers to Direct Debit collections without the payer having to sign a paper Direct Debit Instruction (DDI).

Duration: 52 minutes​​
Direct Debit Guarantee

An overview of the Direct Debit Guarantee, why this protection is in place, what service users should do when making refunds and how they can challenge Direct Debit indemnity claims. More information can be found in  section 3A.1 of the Service User’s Guide and Rules to the Direct Debit Scheme​.

Duration: 15 minutes

Cyber security

An overview of some important precautions that will assist in minimising potential cyber threats and incidents to your business. More information can be found in section 8A.3A of the Service User’s Guide and Rules to the Direct Debit Scheme or refer to cyber security and service user’s responsibility​.

Duration: 10 minutes​


Links to extra information relating to the page you are on
Information Hub
Minimize Best practice videos
  • WWWBacs events

    We organise a number of events, both face-to-face and online, where organisations can come together to learn more about Bacs' services​

  • BACSBacs training

    Materials and courses to help organisations properly train their staff in all elements of payment products​

  • BACSGuide and Rules microsites

    Microsites for the various editions of the Guide and Rules for Bacs services and schemes​​


    Commonly asked questions to help your business understand more about Bacs services and schemes​

  • BACS2022 processing calendars

    The Bacs Payment System processing calendars showing non processing dates and indicating Julian dates to assist with payment processing​​​​

NOT REGISTERED YET? Some areas and assets are password protected and only available to eligible registered users. To gain access to all the information you need register for your password and log in first every visit REGISTER