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Best practice videos

Here you will find a number of videos to help you when using our services. 

The majority of the videos are only accessible to registered users of the website and require a user name and password to gain access. If you haven't yet applied for your password, register now​.

Video: The Direct Debit Guarantee and indemnity claim process

An overview of the Direct Debit Guarantee, the Direct Debit indemnity claim and challenge processes, and the counter claims process​.

Duration: 40 minutes​​

Webinar: How to get the most out of Bacs in 2020
Helping you get the most out of Bacs for your business including changes to the Service User’s Guide and Rules to the Direct Debit Scheme and the 2020 Bacs processing calendar.​

Duration: 50 minutes​​​

Cyber security

An overview of some important precautions that will assist in minimising potential cyber threats and incidents to your business. More information can be found in section 8A.3A of the Service User’s Guide and Rules to the Direct Debit Scheme or refer to cyber security and service user’s responsibility​.

Duration: 10 minutes​

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Direct Debit Guarantee

An overview of the Direct Debit Guarantee, why this protection is in place, what service users should do when making refunds and how they can challenge Direct Debit indemnity claims. More information can be found in  section 3A.1 of the Service User’s Guide and Rules to the Direct Debit Scheme​.

Duration: 15 minutes


Service controls

Information about the tools available to assist service users in the management of Direct Debit and Bacs Direct Credit payment files. These controls are around the submission and reconciliation of those files and the checks to ensure their accuracy.

​Duration: 7 minutes

Webinar: Direct Debit explained

Explaining Paperless Direct Debit (PDD) and the various remote methods that can be used to sign-up customers to Direct Debit collections without the payer having to sign a paper Direct Debit Instruction (DDI).

Duration: 52 minutes​​
Service User’s Guide and Rules to the Direct Debit Scheme

A brief explanation of the Guide and Rules, why it is important and what you need to do when using the Direct Debit service. More information can be found in the Service User’s Guide and Rules to the Direct Debit Scheme​.

Duration: 7 minutes

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  • WWWBacs events

    We organise a number of events, both face-to-face and online, where organisations can come together to learn more about Bacs' services​

  • BACSBacs training

    Materials and courses to help organisations properly train their staff in all elements of payment products​

  • BACSGuide and Rules microsites

    Microsites for the various editions of the Guide and Rules for Bacs services and schemes​​

  • BACSFAQs

    Commonly asked questions to help your business understand more about Bacs services and schemes​

  • BACSBacs 2020 processing calendar

    The Bacs processing calendar​ showing non processing dates and indicating Julian dates to assist with payment processing​​​​

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