Direct Debit training - eLearning from the experts
Bacs has developed a range of engaging eLearning tools designed to encourage Direct Debit best practice. Each module contains easy to digest information to equip your employees with the knowledge they need to promote, process and work with Direct Debit efficiently.
Modules are aimed at specific areas within your business - from front line call centre teams to those who require more detailed knowledge.
Our online courses are fully interactive, enjoyable and take no more than 30
minutes each to give your employees the key information they need.
employee who successfully completes the course and test receives a personal
certificate signed by the managing director of Bacs. This enables your employees
to gain banking industry recognition of their knowledge and skills in working
with Direct Debit.
Introduction to Direct Debit
basic understanding of the workings of Direct Debit for individuals who are new
users of the service.
Working with Direct Debit
Explores Direct Debit in greater
detail covering topics such as indemnity claims and resolving unpaid Direct
Managing Direct Debit
All there is to
know about Direct Debit from set up to collection. Covers everything in the
above two courses and in addition explores areas such as AUDDIS and paperless
Introduction to Paperless Direct
Everything an organisation needs to
know when moving from paper to Paperless Direct Debit.
The essentials of using Bacs
This course is aimed at Primary Security Contacts within organisations new to Bacs. It introduces Bacs and its services (Direct Debit and Bacs Direct Credit Schemes), and emphasises the need for compliance with Scheme rules and good practice.
The great balloon race
A diagnostic quiz
to help identify an individual's level of Direct Debit knowledge so they can
decide which course is for them.
All of the courses are available via the Bacs learning website www.bacslearning.com or can be uploaded
to your own intranet or learning management system. The courses cost from £35
per individual for the Introduction to Direct Debit course, with group licences
at a discount. Access is for a full 12 months and includes any updates released
during that period. Full management information is available for corporate
All courses can be tailored to incorporate your specific
business processes and can be rebranded and given your own corporate identity to
fit within your existing learning programmes if required.