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Direct Debit training - eLearning from the experts

Bacs has developed a range of engaging eLearning tools designed to encourage Direct Debit best practice. Each module contains easy to digest information to equip your employees with the knowledge they need to promote, process and work with Direct Debit efficiently.

Modules are aimed at specific areas within your business - from front line call centre teams to those who require more detailed knowledge.

Our online courses are fully interactive, enjoyable and take no more than 30 minutes each to give your employees the key information they need.

Each employee who successfully completes the course and test receives a personal certificate signed by the managing director of Bacs. This enables your employees to gain banking industry recognition of their knowledge and skills in working with Direct Debit.

Introduction to Direct Debit

Provides a basic understanding of the workings of Direct Debit for individuals who are new users of the service.  

Working with Direct Debit

Explores Direct Debit in greater detail covering topics such as indemnity claims and resolving unpaid Direct Debits.  

Managing Direct Debit

All there is to know about Direct Debit from set up to collection. Covers everything in the above two courses and in addition explores areas such as AUDDIS and paperless Direct Debit.

Introduction to Paperless Direct Debit

Everything an organisation needs to know when moving from paper to Paperless Direct Debit.

The essentials of using Bacs

This course is aimed at Primary Security Contacts within organisations new to Bacs. It introduces Bacs and its services (Direct Debit and Bacs Direct Credit Schemes), and emphasises the need for compliance with Scheme rules and good practice. 

The great balloon race

A diagnostic quiz to help identify an individual's level of Direct Debit knowledge so they can decide which course is for them.

All of the courses are available via the Bacs learning website or can be uploaded to your own intranet or learning management system. The courses cost from £35 per individual for the Introduction to Direct Debit course, with group licences at a discount. Access is for a full 12 months and includes any updates released during that period. Full management information is available for corporate licences.

All courses can be tailored to incorporate your specific business processes and can be rebranded and given your own corporate identity to fit within your existing learning programmes if required.



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