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Training

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​Direct Debit is your preferred method of collection but are you certain your customer services teams are fully up to date with their Direct Debit knowledge?

  • Are they confident enough to discuss the difference between a Direct Debit and a standing order with a customer?
  • Do they know how the Direct Debit Guarantee works, and can they explain its benefits to a customer who's not convinced that Direct Debit is the payment method for them?
  • Do they know their ADDACS from their ARUDD?​

Bacs offers online training courses covering the essentials of using the Bacs service and Paperless Direct Debit, and a wide range of accredited external training courses are provided by recognised third party companies.​

 

 
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