Direct Debit is your preferred method of collection but are you certain your customer services teams are fully up to date with their Direct Debit knowledge?
- Are they confident enough to discuss the difference between a Direct Debit and a standing order with a customer?
- Do they know how the Direct Debit Guarantee works, and can they explain its benefits to a customer who's not convinced that Direct Debit is the payment method for them?
- Do they know their ADDACS from their ARUDD?
Bacs offers a wide variety of materials and courses, to help organisations properly train their customer facing staff in all elements of our payment products, processes and procedures. From simple paper reference guides, to a suite of online training materials available either individually or as co-ordinated in-house programmes, through to accredited external training courses provided by recognised third party companies, the choice is diverse.