Training

Direct Debit is your preferred method of collection but are you certain your customer services teams are fully up to date with their Direct Debit knowledge?

Bacs Direct Credit is how your organisation chooses to make and receive payments by electronic transfer but are your staff aware of how simple, secure and reliable this payment method is?

• Are they confident enough to discuss the difference between a Direct Debit and a standing order with a customer?
• Do they know how the Direct Debit Guarantee works, and can they explain its benefits to a customer who's not convinced that Direct Debit is the payment method for them?
• Do they know their ADDACS from their ARUDD?
• Can they advise someone how to make a payment directly into your organisation’s account?

We offer online training courses covering the essentials of using the Bacs service and Paperless Direct Debit these training courses are mandatory for users to complete and regular refreshers are also encouraged. Contact your sponsoring payment service provider to be registered to complete the training. More information can also be found by following the ‘eLearning courses’ shield below.   

A range of accredited external training courses provided by recognised third party companies are also available for users to enrol to. The accredited external training courses are not mandatory, unlike the eLearning course/s. Pay.UK considers training to be important and recognise the benefit for all users of its payment systems. To find out more follow the ‘Bacs accredited training’ shield, also below.