Direct Debit is your preferred method of collection but are you certain your customer services teams are fully up to date with their Direct Debit knowledge?
- Are they confident enough to discuss the difference between a Direct Debit and a standing order with a customer?
- Do they know how the Direct Debit Guarantee works, and can they explain its benefits to a customer who's not convinced that Direct Debit is the payment method for them?
- Do they know their ADDACS from their ARUDD?
Bacs offers online training courses covering the essentials of using the Bacs service and Paperless Direct Debit, and a wide range of accredited external training courses are provided by recognised third party companies.