We'll do our very best to help with your enquiry, but before you contact us you may wish to take a look at our FAQs as you might find the answer to your query there.

IE11 withdrawal

Microsoft withdrew its support for IE11 on 15 June 2022 and the IE11 desktop application is now out of support. If you are concerned about how this will affect your access to Bacs, we have a dedicated team to assist with your IE11 enquiries – contact them on 0808 1000 423.

Compliance enquiries

If you have received an email communication from us about outstanding payment reports that have not been collected and you require more help call 0330 123 2103.

Press enquiries

The Pay.UK press team are always on hand to speak to the media and help find answers to questions.

All other enquiries

For all other enquiries please use the form below, selecting the appropriate "Nature of enquiry" category, or telephone Bacs Service Desk.

Your information

The information you supply on this form will only be used for the purpose of fulfilling this request. By supplying your email address and telephone number you are giving your consent for us to contact you in connection with your request.

Please see our privacy statement for more details on the use of your personal information.