You are using a browser which is retiring on 15 June 2022, and you should make changes to avoid interruption in accessing Bacs and Pay.UK websites. We recommend installing the latest version of Microsoft Edge or Google Chrome.
Visit IE11 withdrawal – impact on Bacs for information on how this may affect your access to the Payment Services Website.


We'll do our very best to help with your enquiry, but before you contact us you may wish to take a look at our FAQs as you might find the answer to your query there.

Press enquiries

The Pay.UK press team are always on hand to speak to the media and help find answers to questions.

IE11 withdrawal

Microsoft’s retirement of the Internet Explorer 11 (IE11) browser has been brought forward to 15 June 2022. If you are concerned about how this will affect your access to Bacs, we have a dedicated team to assist with your IE11 enquiries – contact them on 0808 1000 423.

Compliance enquiries

If you have received an email communication from us about outstanding payment reports that have not been collected and you require more help call 0330 123 2103.

All other enquiries

For all other enquiries please use the form below, selecting the appropriate "Nature of enquiry" category, or telephone Bacs Service Desk.

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The information you supply on this form will only be used for the purpose of fulfilling this request. By supplying your email address and telephone number you are giving your consent for us to contact you in connection with your request.

Please see our privacy statement for more details on the use of your personal information.

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Bacs Service Desk:
0370 165 0018

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