Visiting our website
When you visit our website, we place cookies on your device (e.g. computer hard drive, mobile phone) which collect unique identifiers relating to your device automatically. We do this so that we can improve our website’s functionality and performance. For example, enabling the site to load quickly, making it easier to move between different pages in the password protected area and remembering you have been shown a one off message. We also place tracking code on some of our microsites, as we are required to monitor usage as part of our commitment to support the payment service provider that sponsor individual users, enabling them to comply with the Bacs Codes of Conduct.
Our cookie policy has more detail.
Registration with Bacs and subsequent login
If you are a Bacs service user, Bacs Participant, Agency bank, Cash ISA Transfer Service Participant, Bacs Approved Software Supplier, Bacs Approved Bureau (each a Stakeholder), you can register with us online so that we can send you a unique login enabling you to access certain sections of our website that contain Stakeholder relevant information only. Registration requires you to provide your name, email address and employer organisation. You can also subscribe to receive email communications from Bacs using the registration form, this is optional. We may also use your registration information to send you surveys. For more details on subscribing and unsubscribing and surveys see the sections below.
Subscribing and unsubscribing for email communications
We issue email communications about changes to our guide and rules, service updates, operational and product information, and payments industry news. To receive these email communications you need to subscribe via our website choosing which communications you would like to receive as part of that process. Subscription requires you to provide as a minimum, your name, email address and Stakeholder type. We will only send you the email communications you have registered for.
If you wish to unsubscribe at any time you can do so via the unsubscribe form on our website or using the unsubscribe link at the bottom of each email communication. You can either unsubscribe from all email communications or individual email communications that you no longer wish to receive.
Request forms
You can request information and help from Bacs depending on your interests or needs using our request forms. Each form captures the personal information needed to send you the information you have requested. These are:
Becoming a Bacs Participant, Electronic Payments Affiliate, Bacs Approved Software Supplier, Bacs Accredited Training Provider
If you are interested in becoming any of the above you can find out more by contacting us using the relevant online form and providing your contact information so that we can send you information to help you understand the process and requirements.
Marketing help
Bacs supports organisations wishing to increase the take up of its Direct Debit and Bacs Direct Credit services by providing a free online marketing toolkit and email access to our marketing specialists. There is an online form so you can provide your contact details and a brief description of the support you need. Once submitted the form is received directly by Bacs marketing team individuals. This enables them to contact you directly to provide guidance.
Request a call
When you complete the request a call form, the contact information provided in the form is captured on the server for this website and emailed to our Service Desk so they can contact you in respect to your request.
Contact us
Any individual can contact Bacs by using our contact us form. If you wish to get in touch with us in this way, we ask you to provide as a minimum, your name, email address and information about your enquiry so that we can help you.
The Service User’s Guide and Rules to the Direct Debit Scheme microsite
We have a password protected areas of our website available to eligible registered users only via their login provided on registration. It contains user specific guide and rules to the Direct Debit Scheme. Bacs is required to monitor the use of the guide and rules as part of its commitment to support the payment service provider that sponsor individual users, enabling them to comply with the Bacs Codes of Conduct.
Recruitment
We advertise opportunities to work for Bacs on our website and ask that if you are interested, to send your CV and a covering letter to us by email. We use the personal information you send us to evaluate your suitability for the advertised role and communicate with you about possible next steps. If your application is successful we will use this personal information to make an offer of employment and commence engaging you to work for us.
Event registration
From time to time Bacs holds events relevant to specific audiences. The registration form captures your name personal information, which is stored on our website server. We use event registration information to secure a place, send information relating to the event and to survey attendees to obtain feedback to improve future events.
Surveys
From time to time we survey different groups of individuals to help develop new products and services as well as improve delivery of our existing products and services, and our website. We do this in different ways: if you are a Stakeholder, by using your personal information you provided when registering with us or requesting information using one of our online forms; and by publishing a link on our website which we encourage website visitors to click on. Completing the survey is optional. When we contact you in relation to a survey, we provide all the information you need to make a decision whether or not to complete the survey, including information about sharing your personal information with our third party survey provider and a link to their privacy policy which governs the collection and processing of your personal information collected through the survey.