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329 RESULTS
protectedpdfA services member's and agency's guide Guide for member and agency banks using payment services website to input advices related to the A services
protectedpdfA services take-on process The take on process for agency banks coming on to use the Bacs payment services website as an input channel for the A services
pdfAccess to UK Payment Schemes for Non-Bank Payment Service Providers A guide for authorised payment and e-money institution payment service providers accessing the UK's interbank payment schemes directly
pdfADDACS - Automated Direct Debit Amendment and Cancellation Service Benefits of using the Automated Direct Debit Amendment and Cancellation Service (ADDACS
protectedpdfAdvice of Direct Debit Instructions(AUDDIS) – report and XML specification Describes the Advice of Direct Debit Instructions (AUDDIS) report, XHTML layout and the XML specification
protectedpdfAgency bank letter of nomination Letter of nomination from an agency bank wishing to nominate a customer as a Direct Debit service user
protectedpdfAgency bank undertaking and indemnity Application from an agency bank wishing to nominate a customer as a Direct Debit service user
protectedpdfAgency to Bacs member requirements migration questionnaire Questionnaire to help Vocalink identify possible impacts from an agency bank becoming a member of the Bacs Scheme
protectedpdfAgency transfer to new settlement bank requirements migration questionnaire Questionnaire to help Vocalink identify technical impacts from an Agency Bank transferring to a new settlement bank
pdfAn Introduction to the UK's Interbank Payment Schemes An overview of the UK's payment schemes, what each one offers and how they can be accessed. It is intended for use by payment service providers considering joining, or thinking of extending more payments services to their customers
protectedpdfArchive request form AR-4 - Bacs 3 day service Archive request form AR-4 - Bacs 3 day service
protectedpdfArchive request form AR-5 - reports Archive request form AR-5 - reports
protectedpdfArchive request form AR-6 - common activity log (ALOG) Archive request form AR-6 - common activity log (ALOG)
protectedpdfArchive request form AR-8 - hard archive trace Archive request form AR-8 - hard archive trace
protectedpdfArchiving - agency bank's guide Archive traces facility for agency banks
protectedpdfArchiving - service user's guide Archive traces facility for service users
pdfAre your XML downloads compatible A helpful checklist to ensure your XML documents are compatible
pdfAUDDIS - Automated Direct Debit Instruction Service Outlines the benefits of the Automated Direct Debit Instruction Service (AUDDIS)
protectedpdfAUDDIS and paperless Direct Debit - Q and A Questions and answers about AUDDIS and paperless Direct Debit to support staff training
protectedpdfAUDDIS and PDD service user vetting criteria checklist AUDDIS service users vetting checklist - for sponsoring banks signing up AUDDIS users or transferring sponsorship
protectedpdfAUDDIS application form Application form for service users wanting to use AUDDIS
protectedpdfAUDDIS migration guide - a guide for service users Guide for service users with information to allow them to migrate to AUDDIS
protectedpdfAUDDIS service definition An end - to - end view of the Automated Direct Debit Instruction Service (AUDDIS)
protectedpdfAUDDIS service user vetting criteria checklist AUDDIS service users vetting checklist - for sponsoring banks signing up AUDDIS users or transferring sponsorship
pdfBacs - how to find us Location map and travel instructions to the Bacs office
pdfBacs 2020 processing calendar The 2020 Bacs processing calendar showing non processing dates and indicating Julian dates to assist with processing payment files
protectedpdfBacs Access - Scheme member operational discussion Enables banks that want to access the Bacs service as a scheme member to understand the operational requirements associated with scheme membership
pdfBacs Accredited Aggregator Service Guide for organisations considering providing payment aggregation services to payment service providers looking for technical access to Bacs services
pdfBacs annual processing stats 2016 ​Direct Debit and Bacs Direct Credit volume by industry sector and sub sector
pdfBacs annual processing stats 2017 Direct Debit and Bacs Direct Credit volume by industry sector and sub sector
pdfBacs annual processing stats 2018 Direct Debit and Bacs Direct Credit volume by industry sector and sub sector
pdfBacs annual report and financial statements 2016 A record breaking year. The Bacs 2016 corporate report
pdfBacs annual report and financial statements 2017 The year in review
pdfBacs Approved Bureau Scheme - tariff Details the charges relating to membership of the Bacs Approved Bureau (BAB) Scheme
pdfBacs Board minutes 07 February 2018 Bacs Board minutes 07 February 2018
pdfBacs Board minutes 1 October 2015 Minutes of Bacs Board meeting held on 1 October 2015
pdfBacs Board minutes 10 August 2016 Minutes of Bacs Board meeting held on 10 August 2016
pdfBacs Board minutes 12 December 2017 Bacs Board minutes 12 December 2017
pdfBacs Board minutes 13 December 2016 Bacs Board meeting held on 13 December 2016
pdfBacs Board minutes 13 June 2017 Bacs Board meeting held on 13 June 2017
pdfBacs Board minutes 13 March 2018 Bacs Board minutes 13 March 2018
pdfBacs Board minutes 14 March 2017 Bacs Board meeting held on 14 March 2017
pdfBacs Board minutes 15 March 2016 Minutes of Bacs Board meeting held on 15 March 2016
pdfBacs Board minutes 17 December 2015 Minutes of Bacs Board meeting held on 17 December 2015
pdfBacs Board minutes 17 May 2017 Bacs Board meeting held on 17 May 2017
pdfBacs Board minutes 19 April 2017 Bacs Board meeting held on 19 April 2017
pdfBacs Board minutes 19 October 2016 Minutes of Bacs Board meeting held on the 19 October 2016
pdfBacs Board minutes 21 June 2016 Minutes of Bacs Board meeting held on 21 June 2016
pdfBacs Board minutes 21 March 2018 Bacs Board minutes 21 March 2018
pdfBacs Board minutes 24 July 2018 Bacs Board minutes 24 July 2018
pdfBacs Board minutes 25 June 2015 Minutes of Bacs Board meeting held on the 25 June 2015
pdfBacs Board minutes 26 September 2017 Bacs Board meeting held on 26 September 2017
pdfBacs Board minutes 27 September 2016 Minutes of Bacs Board meeting held on the 27 September 2016
pdfBacs Board minutes 3 August 2017 Bacs Board meeting held on 3 August 2017
pdfBacs Board minutes 30 April 2018 Bacs Board minutes 30 April 2018
pdfBacs Board minutes 5 July 2016 Minutes of Bacs Board meeting held on 5 July 2016
pdfBacs Board minutes 5 June 2018 Bacs Board minutes 5 June 2018
protectedpdfBacs channels code of conduct Questionnaire for the channels operated by members
protectedpdfBacs combined codes of conduct Process for completion of compliance statements and the final compliance certificate for signature
protectedxlsBacs contact details Contact details for Bacs member banks and their large sponsored institutions
pdfBacs Direct Credit - an introduction to the service The business benefits of Bacs Direct Credit and how to get started using it
protectedpdfBacs member bank to agency bank requirements migration questionnaire Questionnaire to help Vocalink identify possible technical impacts from a member bank becoming an agency bank
pdfBacs membership costs Bacs membership costs
protectedpdfBacs operational code of conduct Combines the requirements of the former Systems, Sponsorship, and Channels codes to provide current and new participants with one document focusing only on the compliance statements applying to their business model. Introduces performance targets
protectedpdfBacs operational code of conduct including Direct Corporate Access Combines the requirements of the former Systems, Sponsorship, and Channels codes to provide current and new participants with one document focusing only on the compliance statements applying to their business model. Including Direct Corporate Access
protectedpdfBacs operational procedures - participant's and agency's guide Operational procedures not contained within other documents
protectedpdfBacs Participant on-boarding process Outlines the on-boarding process to follow in order to become a Direct Settling Participant of Bacs.
protectedpdfBacs payment services - contact's guide Guide for individuals who are registered as contacts to use payment services
protectedpdfBacs Payment System Rules Payment System Rules
pdfBacs processing calendar 2019 The 2019 Bacs processing calendar showing non processing dates and indicating Julian dates to assist with processing payment files
pdfBacs processing statistics Patterns in the use of automated payments and changes in the volume of transactions processed each year between 2006 and 2015.
protectedpdfBacs reports - agency bank's guide Information for agency banks about some functions they can perform within the Bacs services
protectedpdfBacs sponsorship guide and rules Summary of both the legally binding and industry best practice responsibilities and obligations of sponsorship
pdfBacs training accreditation scheme for training providers Information about the Bacs training accreditation scheme (BTAS)
protectedpdfBacs trust service code of conduct The minimum requirements to ensure a trust service may be deployed to secure Bacs transactions
protectedpdfBacs trust service code of conduct assessment procedure Procedures adopted to confirm Scheme members PKI service meets the trust service code of conduct requirements
protectedpdfBacs webinar: The Direct Debit Guarantee and Indemnity Claims explained - Q&A Questions asked during the event and their answers.
protectedpdfBacstel -IP subscriber HSM standard Minimum key management standard when HSM's are used as the security storage device for Bacstel-IP
pdfBacstel-IP password help Bacstel-IP password help
protectedpdfBacstel-IP service - service user guide Overview of the EFT service and how to use the Bacstel-IP service
protectedpdfBacstel‐IP service technical specification Process and protocols for a supplier that wants to develop Approved Software for the Bacstel‐IP service
protectedxlsBank contact list challenge process contacts service users Contact list for service users when raising a DDIC and / or when raising a DDIC direct with the paying payment service provider (reason code 7)
protectedpdfBulk change process for facilities management providers Rules and processes facilities management providers must follow when undertaking a bulk change to Direct Debit Instructions (DDIs)
pdfBulk Payment Redirection Service case study Simplified bank account migration from Bacs helps to deliver efficiency savings for London Mutual Credit Union
pdfBulk Payment Redirection Service customer journey process The following aims to provide a simple step-by-step guide that describes a typical BPRS process flow for a corporate customer considering changing PSP
pdfBulk Payment Redirection Service summary of achievements Bulk Payment Redirection Service summary of achievements
pdfCarbon footprint of a Direct Debit Overview of carbon emissions associated with paying bills by Direct Debit in comparison to more paper based methods
protectedpdfCash ISA Transfer Service - training guide Takes participants through the click-through, demonstrating the Cash ISA Transfer Service on the Bacs payment services website
protectedpdfCash ISA Transfer Service - message implementation guide Maps the business attributes of messages onto the ISO standard message format and specifies error codes
protectedpdfCash ISA Transfer Service - service definition Defines the Cash ISA Transfer process from a business perspective
protectedpdfCash ISA Transfer Service - take-on process Details the steps involved, including testing requirements for use of the service
protectedpdfCash ISA Transfer Service - transfer amount fields guidelines Guidelines on how to populate the amount fields in the messages used in the service
protectedzipCash ISA Transfer Service - user experience model Click - through tool providing a demonstration of how the Cash ISA Transfer Service works
protectedpdfCash ISA Transfer Service - user guide Describes user interaction with the service and how participants are set up to use it
pdfCash ISA Transfer Service participant application form Application form for organisations wishing to participate in the Cash ISA Transfer Service
protectedzipCash ISA Transfer Service XSD’s Set of schemas to be used in conjunction with the message implementation guide
protectedpdfCash ISA Ttransfer service code of conduct Covers the processes and systems that support the delivery of the Bacs Cash ISA Transfer service. It contains all the associated compliance statements against which participants are required to provide information in order to evidence and demonstrate their compliance
pdfCASS Executive Committee minutes - 03 October 2018 ​Minutes of CASS Executive Committee meeting held 03 October 2018
pdfCASS Executive Committee minutes - 16 May 2018 ​Minutes of CASS Executive Committee meeting held 16 May 2018
pdfCASS Executive Committee minutes - 20 February 2019 Minutes of CASS Management Committee meeting held on 20 February 2019
pdfCASS Executive Committee minutes - 20 September 2018 ​Minutes of CASS Executive Committee meeting held 20 September 2018
pdfCASS Executive Committee minutes - 22 February 2018 ​Minutes of CASS Executive Committee meeting held 22 February 2018
pdfCASS Executive Committee minutes - 22 March 2018 Minutes of CASS Executive Committee meeting held 22 March 2018
pdfCASS Executive Committee minutes - 24 May 2018 Minutes of CASS Executive Committee meeting held 24 May 2018
pdfCASS Executive Committee minutes - 29 November 2018 Minutes of CASS Executive Committee meeting held 29 November 2018
pdfCASS Executive Committee minutes - 30 April 2018 Minutes of CASS Executive Committee meeting held 30 April 2018
pdfCASS Executive Committee minutes - 30 October 2018 ​Minutes of CASS Executive Committee meeting held 30 October 2018
pdfCASS Executive Committee minutes - 5 September 2017 Minutes of CASS Executive Committee meeting held 5 September 2017
pdfCASS Management Committee minutes 21 February 2017 Minutes of CASS Management Committee meeting held on 21 February 2017
pdfCASS Management Committee minutes 9 May 2017 Minutes of CASS Management Committee meeting held on 9 May 2017
pdfCASS switching dashboard (published 11 April 2014) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 15 Oct 2014) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 16 Jan 2014) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 16 July 2014) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 20 July 2016) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 20 October 2016) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 21 April 2016) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 21 January 2016) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 21 October 2015) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 22 January 2015) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 22 July 2015) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 23 April 2015) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 24 January 2018) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 24 October 2018) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 25 April 2018) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 25 January 2017) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 25 July 2018) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 25 October 2017) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 26 April 2017) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 26 July 2017) Quarterly dashboards including performance, customer and participant data overviews
pdfCASS switching dashboard (published 30 January 2019) Quarterly dashboards including performance, customer and participant data overviews
pdfCentralised non AUDDIS DDIs Contact details of paying banks that process new non AUDDIS DDIs centrally
protectedpdfChecklist for approval internet screens by sponsoring PSPs Checklist for sponsoring PSPs when approving internet screens for paperless Direct Debit (PDD) sign up
protectedpdfChecklist for approval of confirmation excluding advance notice by sponsoring PSPs Checklist for sponsoring PSPs when approving confirmation excluding advance notice
protectedpdfChecklist for approval of confirmation incorporating advance notice by sponsoring PSPs Checklist for sponsoring PSPs when approving confirmation incorporating advance notice communications
protectedpdfChecklist for approval of confirmation/confirmation incorporating advance notice by sponsoring banks Checklist for sponsoring banks when approving a confirmation and / or incorporating advance notice communications
protectedpdfChecklist for approval of Direct Debit advance notice Checklist for approval of Direct Debit advance notice
protectedpdfChecklist for approval of Direct Debit Instructions (DDIs) by sponsoring PSPs Checklist for sponsoring PSPs when approving a Direct Debit Instruction (DDI)
protectedpdfChecklist for approval of internet screens and confirmation letters by sponsoring PSPs Checklist for sponsoring PSPs when approving paperless Direct Debit (PDD) internet scripts and confirmation letters
protectedpdfChecklist for approval of paperless Direct Debit (PDD) telephone scripts and confirmation letters by sponsoring PSPs Checklist for sponsoring PSPs when approving paperless Direct Debit (PDD) telephone scripts and confirmation letters
protectedpdfChecklist for approval of paperless Direct Debit (PDD) telephone scripts by sponsoring PSPs Checklist for sponsoring PSPs when approving paperless Direct Debit (PDD) telephone scripts for sign up
protectedpdfChecklist for approval of PDD confirmation by sponsoring PSPs Checklist for sponsoring PSPs for approval of PDD confirmation
protectedpdfCollecting reports from payment services Overview of how to access and collect reports from payment services website
pdfConsumer Engagement in the current account market - A better functioning marketing A Bacs research report focusing on how the Current Account Switch Service can help enable the creation of a better functioning market, by reducing the perceived barriers to switching current accounts
pdfConsumer Engagement in the Current Account Market - Trust Loop - Research report A Bacs research paper focusing on understanding the ‘Trust Loop’
pdfConsumer Engagement in the Current Account Market - Why people don’t switch - Research report A Bacs research paper into why people don’t switch current accounts
pdfConsumer representation in financial services - Bacs discussion paper Consumer representation in financial services - an industry response
pdfCPMI-IOSCO disclosure for Bacs Payment Schemes CPMI-IOSCO disclosure for Bacs Payment Schemes
protectedpdfCredit payment recovery operating guide Overview of the industry process to assist the recovery of payments sent in error
protectedpdfCrediting and debiting building society accounts - Service user's guide Payment instructions for sending transactions to building society accounts not using 8 digit numbers
protectedpdfCSG bank contact list CSG contacts at member banks
pdfCurrent Account Switch Service annual report 2016 Review of significant steps since CASS launched in 2013 and outline plans for taking it forward in 2017 and beyond
pdfCurrent Account Switch Service annual report 2017 Review of significant steps since CASS launched in 2013 and outline plans for taking it forward in 2018 and beyond
pdfCurrent Account Switch Service Discussion Paper – Consumer switching The publication explores the role of the switching ecosystem in the context of open banking and the opportunities facing both the switching service, and the wider community.
protectedpdfCurrent account switch service participants contact database - PDF version Current account switch service participants contact database
protectedxlsCurrent Account Switch Service participants contact template Current Account Switch Service participants contact template
docxDDI A4 including standing order cancellation A4 size sample Direct Debit Instruction including standing order cancellation - MS Word version
pdfDDI A4 including standing order cancellation A4 size sample Direct Debit Instruction without an official use box
aiDDI A4 including standing order cancellation - AI A4 size sample Direct Debit Instruction including standing order cancellation - Adobe Illustrator version
docxDDI A4 with official use box A4 size sample Direct Debit Instruction including an official use box - MS Word version
pdfDDI A4 with official use box A4 size sample Direct Debit Instruction including an official use box
aiDDI A4 with official use box - AI A4 size sample Direct Debit Instruction including an official use box - Adobe Illustrator version
docxDDI A4 with tear off official use box A4 size sample Direct Debit Instruction with tear off official use box - MS Word version
pdfDDI A4 with tearoff official use box A4 size sample Direct Debit Instruction with tear off official use box
aiDDI A4 with tearoff official use box - AI A4 size sample Direct Debit Instruction with tear off official use box - Adobe Illustrator version
docxDDI A4 without official use box A4 size sample Direct Debit Instruction without an official use box - MS Word version
pdfDDI A4 without official use box A4 size sample Direct Debit Instruction including standing order cancellation
aiDDI A4 without official use box - AI A4 size sample Direct Debit Instruction without an official use box - Adobe Illustrator version
docxDDI A5 with official use box A5 size sample Direct Debit Instruction including an official use box - MS Word version
pdfDDI A5 with official use box A5 size sample Direct Debit Instruction including an official use box
aiDDI A5 with official user box - AI A5 size sample Direct Debit Instruction including an official use box - Adobe Illustrator version
pdfDDI A5 without offical use box A5 size sample Direct Debit Instruction without an official use box
docxDDI A5 without official use box A5 size sample Direct Debit Instruction without an official use box - MS Word version
aiDDI A5 without official use box - AI A5 size sample Direct Debit Instruction without an official use box - Adobe Illustrator version
pdfDDI form for bureaux to pay their fees by Direct Debit Direct Debit Instruction for bureaux to pay their fees by Direct Debit
pdfDDI Internet Direct Debit for printing as a Paper Direct Debit Instruction Internet Direct Debit for printing as a Paper Direct Debit Instruction example
pdfDDI Internet Direct Debit Instruction Internet Direct Debit Instruction example
docxDDI small format landscape Sample Direct Debit Instruction small format landscape orientation - MS Word version
docxDDI small format portrait Sample Direct Debit Instruction small format portrait orientation - MS Word version
pdfDDI small landscape format Sample Direct Debit Instruction small format landscape orientation
aiDDI small landscape format - AI Sample Direct Debit Instruction small format landscape orientation - Adobe Illustrator version
pdfDDI small portrait format Sample Direct Debit Instruction small format portrait orientation
aiDDI small portrait format - AI Sample Direct Debit Instruction small format portrait orientation - Adobe Illustrator version
docxDDI Welsh DDI official use box A4 size sample Direct Debit Instruction in Welsh including an official use box - MS Word version
pdfDDI Welsh DDI official use box A4 size sample Direct Debit Instruction in Welsh including an official use box
aiDDI Welsh DDI official use box - AI A4 size sample Direct Debit Instruction in Welsh including an official use box - Adobe Illustrator version
docxDDI Welsh DDI without official use box A4 size sample Direct Debit Instruction in Welsh without an official use box - MS Word version
aiDDI Welsh DDI without official use box AI A4 size sample Direct Debit Instruction in Welsh without an official use box - Adobe Illustrator version
pdfDDI Welsh without official use box A4 size sample Direct Debit Instruction in Welsh without an official use box
protectedpdfDDIC - Direct Debit Scheme indemnity claim form DDIC - Direct Debit Scheme indemnity claim form
protectedpdfDDIC challenge process contact list - PDF version Contact list for service users when raising a DDIC and / or when raising a DDIC direct with the paying payment service provider (reason code 7)
protectedpdfDDIC sample advice report DDIC sample advice report
protectedpdfDDIC service - participants and payment service provider guide Guide for users of the DDIC service. Includes using the payment services website as an input channel
pdfDirect Debit - an introduction to the service The business benefits of Direct Debit and how to get started using it
protectedpdfDirect Debit - bulk change deed Deed covering a new service user taking over responsibility from another service user for future indemnity claims
protectedpdfDirect Debit - bulk change deed (a) Bulk change deed where both the transferor and the transferee are unincorporated associations
protectedpdfDirect Debit - bulk change deed (b) Bulk change deed where the transferor is an unincorporated association and the transferee is a limited company
protectedpdfDirect Debit - bulk change deed (c) Bulk Change Deed where the transferor is a limited company and the transferee is an unincorporated association
protectedpdfDirect Debit - bulk change process Rules and processes a service user must follow when undertaking a bulk change to Direct Debit Instructions (DDIs)
pdfDirect Debit and the social housing sector At the end of 2017 Bacs input into a survey undertaken by the Housing Quality Network (HQN) to find out more about the impact of Direct Debit across the social housing sector.
pdfDirect Debit consultation outcomes The results of a comprehensive consultation into Direct Debit
pdfDirect Debit consultation outcomes - Annexes The results of a comprehensive consultation into Direct Debit - supporting quantitative market research and public consultation research
protecteddocxDirect Debit Guarantee payer request form - template A template form to assist paying banks assess requests for refunds under the Direct Debit Guarantee
protectedpdfDirect Debit Guarantee payer request form - template - PDF A template form to assist paying banks assess requests for refunds under the Direct Debit Guarantee. PDF version
protectedpdfDirect Debit indemnity claims best practice sheet Best practice tips for service users to help reduce the level of the indemnity claims
protectedpdfDirect Debit indemnity claims research findings Research findings and recommendations for service users to apply best practice
psDirect Debit logo - landscape orientation Landscape orientation Direct Debit logo - logo with text positioned to the right
psDirect Debit logo - portrait orientation Portrait orientation Direct Debit logo - logo with text positioned below
pdfDirect Debit logo and Direct Debit Instruction guidelines Guide to assist with the use of the Direct Debit logo on marketing literature and the design of a Direct Debit Instruction (DDI)
pdfDirect Debit product enhancement update An interim update on possible future Direct Debit product enhancements
protectedpdfDirect Debit refund request Form to be completed by member banks claiming a refund
protectedpdfDirect Debit request AUDDIS Direct Debit Instruction (DDI) Form to request a copy of a customers AUDDIS Direct Debit Instruction (DDI)
protectedpdfDirect Debit verification measures Measures that can be used to verify customer details for accepting Direct Debit as a payment method
pdfDirectory of Bacs Approved Bureaux List of Bacs Approved Bureaux
protectedpdfElectronic funds transfer - file structures Record and file structures for electronic funds transfer (EFT) data input to and output from Bacs services
protectedpdfETS and STS operational guide Guide for users of the enhanced transmission service (ETS) and the SWIFTNet transmission service (STS)
protectedpdfETS channel - interface specification Interface specification for users of ETS to allow the transfer of data to and from Vocalink
protectedpdfEU regulation 1781/2006 and agency bank transactions through Bacs Requirements for inclusion of payer information in transactions
pdfFacilities Management An overview of the Direct Debit Scheme Rules as they apply to organisations offering Facilities Management, ensuring both they and their clients are fully compliant
protectedpdfFacilities Management (FM) for sponsoring participants requirements and guidance This guide provides requirements and guidance to assist sponsoring participants with the identification and initiating of the accreditation process for FM service users
protectedpdfFaster Payments service - Direct Corporate Access user guide A guide for participating corporates using the Faster Payments service
protectedpdfGAP - Bacs member’s guide For Members and Vocalink to transfer information on OCSP (online certificate status protocol) and certificates
protectedpdfGetting started guide Bacstel-IP for direct submitters Guide for organisations submitting payment information directly to the Bacs service using Bacstel-IP
protectedpdfGetting started guide Bacstel-IP for indirect submitters Guide for organisations set up on Bacstel-IP that submit to the Bacs services using a bureau
protectedpdfGuide and Rules to the Bacs Cash ISA Transfer Service Guide and rules for participating organisations using the Cash ISA Transfer Service
pdfHalf a century of Bacs payments Opening its doors five decades ago, breaking record after record, year after year, and processing over 125 billion payments since launching
protectedpdfIndemnity standard Ci Confirmation indemnity (Ci) - when an indemnity has been lost (limited companies / incorporated bodies)
pdfInterventions to Foster an Effective and Competitive Current Account Market Introducing a proposed measurement framework and, critically, explores the likely effect of interventions that we and the wider community can offer the market
pdfISO 20022/Bacs Translation Guide A description of how Bacs services can be used by organisations that use ISO 20022
zipISO 20022/Bacs Translation specification and XSDs Providing both message and attribute level mappings for the messages used by Bacs payments processes
protectedpdfJoint AUDDIS and paperless Direct Debit application form Joint form for service users wishing to apply to use AUDDIS and paperless Direct Debit
docLetter template - pay me direct - account letter Letter template for organisations to use encouraging the to settle future payments direct
docLetter template - pay me direct - overdue account letter Letter template for organisations when a supplier payment is overdue to settle future payments
docLetter template - pay me direct - supplier account letter Letter template for organisations to use to propose settling their payments direct
protectedpdfLimited liability partnership indemnity Indemnity applicable to Limited Liability Partnerships (LLPs)
protectedpdfLimited liability partnership indemnity (B) Indemnity applicable to Limited Liability Partnerships (LLPs) - execution "under hand"
protectedpdfLimited liability partnership indemnity (B) (Ci) Confirmation indemnity (Ci) - for lost Limited Liability Partnership indemnities - execution "under hand"
protectedpdfLimited liability partnership indemnity (Ci) Confirmation indemnity (Ci) - for lost / accidentally destroyed indemnities. For Limited Liability Partnerships (LLPs)
pdfLittle Bacs Guide to Maintaining Accurate Payment Details The essential guide for HR and payroll professionals to ensure records are up-to-date and Bacs Direct Credits are paid to the correct account
protectedpdfLittle Bacs Guide to Minimising Indemnity Claims The essential guide to understanding when indemnity claims can occur, when they can be challenged or counter claimed, and how the chance of receiving them might be reduced
pdfLittle Bacs Guide to Promoting Direct Debit The essential guide to help you get more of your customers signing up to pay by Direct Debit
pdfLittle Bacs Guide to Switching Facilities Management Providers This essential guide explains the four switching options available; gives an overview of the switching process and suggests some best practice guidelines for stakeholders when undertaking a switch
pdfMaking account switching easier A Bacs Progress Report on the Current Account Switch Service
protecteddocxManaging refunds under the Direct Debit Guarantee Step-by-step guide and FAQs to help paying banks in undertaking requests for refunds under the Direct Debit Guarantee
protectedpdfManaging refunds under the Direct Debit Guarantee - PDF Step-by-step guide and FAQs to help paying banks in undertaking requests for refunds under the Direct Debit Guarantee. PDF version
pdfMarketing campaign toolkit - 2pp A5 leaflet Marketing campaign toolkit - 2pp A5 leaflet
pdfMarketing campaign toolkit - 4pp A5 leaflet with Direct Debit Instruction Marketing campaign toolkit - 4pp A5 leaflet with Direct Debit Instruction
pdfMarketing campaign toolkit - 4pp A5 leaflet without Direct Debit Instruction Marketing campaign toolkit - 4pp A5 leaflet without Direct Debit Instruction
pdfMarketing campaign toolkit - A2 poster Marketing campaign toolkit - A2 poster (which you can resize)
pdfMarketing campaign toolkit - Campaign materials guidelines Marketing campaign toolkit - Campaign materials guidelines
jpgMarketing campaign toolkit - Charity image Marketing campaign toolkit - Charity image - suitable for use in the charity or non-profit sector
jpgMarketing campaign toolkit - Membership image Marketing campaign toolkit - Membership image - for collecting membership​ or subscription payments
jpgMarketing campaign toolkit - Mobile phone image Marketing campaign toolkit - Mobile phone image – suitable for use in the mobile phone sector
jpgMarketing campaign toolkit - Public sector image Marketing campaign toolkit - Public sector image - suitable for use in the public sector area
pdfMarketing campaign toolkit - Static skyscraper - 1200x600 Marketing campaign toolkit - Static skyscraper - 1200x600
pdfMarketing campaign toolkit - Static web banner - 468x60 Marketing campaign toolkit - Static web banner - 468x60
pdfMarketing campaign toolkit - Static web banner - 480x360 Marketing campaign toolkit - Static web banner - 480x360
jpgMarketing campaign toolkit - Utilities image Marketing campaign toolkit - Utilities image - suitable for use for utilities providers
protectedpdfMember's guide volume 2 - in-house maintenance Describes in-house maintenance activities on payment services for Bacs scheme members
protectedpdfMember's guide volume 3 - service user maintenance How Bacs scheme members set up and maintain service users for Bacs - related licences
protectedpdfMember's guide volume 4 - processing management Information on processing submissions with the Bacs three day service, including PEM tools to help processing
pdfMemorandum and articles of association Memorandum and articles of association
protectedpdfMessaging - files structures Record and file structures for messaging services that support the Bacs service
protectedpdfMessaging - paying bank's guide Guide for banks using Bacs messaging services (ADDACS, bank returned AUDDIS, AWACS) (ETS, STS input channel)
protectedpdfMessaging (ADDACS) - CSG advice trace request / reply form Messaging (ADDACS): CSG advice trace request / reply form
pdfMonthly CASS data 2017 Monthly statistics on switches per month
pdfMonthly CASS data 2018 Monthly statistics on switches per month
pdfMonthly CASS data 2019 Monthly statistics on switches per month
protectedpdfNotification of change form - bulk change of Direct Debit Instructions (DDIs) Form used by sponsoring banks when notifying of a bulk change
pdfOn-Boarding to UK Interbank Payment Schemes Outlines the steps and common processes to follow when engaging with the Payments System Operators (PSOs)
protectedpdfPaper-based transfer of Standing Orders and Direct Debits service definition The paper based service for the Transfer of Standing Orders and Direct Debits between financial institutions
protectedpdfPaperless Direct Debit - an introduction to the service Guide to paperless Direct Debit
protectedpdfPaperless Direct Debit application form Application form to use paperless Direct Debit
protectedpdfPaperless Direct Debit service user vetting criteria checklist Checklist for sponsoring PSPs at sign up of a new PDD service user or at transfer of sponsorship
protectedpdfParent company indemnity Indemnity applicable to a parent company in support of a subsidiary
protectedpdfParent company indemnity (Ci) Confirmation indemnity (Ci) – when an indemnity has been lost for a parent company supporting a subsidiary
bmpPay me direct stamp Image of a pay me direct stamp for organisations to add to financial documents to help ensure payment
pdfPay.UK Facilities Management Consultation Paper May 2019 Pay.UK Commercial Facilities Management consultation paper May 2019
protectedpdfPaying Payment Service Provider's Guide and Rules - Direct Debit Scheme Guide for Paying Payment Service Providers that are required to apply the rules and operate within the procedures of the Direct Debit Scheme
protectedpdfPayment Service Provider's Guide and Rules - Bacs Direct Credit Scheme Guide to provide Payment Service Provider's with detailed rules and procedures for the Bacs Direct Credit Scheme
protectedpdfPerson to person (P2P) service user vetting criteria checklist For AUDDIS or paperless Direct Debit users whose customers use Direct Debit for remote transfers into their account
protectedpdfProcessing refunds under the Direct Debit Guarantee Best practice guidance for paying banks undertaking requests for refunds under the Direct Debit Guarantee
pdfRecord-breaking 2018 infographic Infographic highlighting some of the key stats from a record-breaking 2018
protectedpdfService User's Guide and Rules - Bacs Direct Credit Scheme Guide for service users required to apply the rules and operate within the procedures of the Bacs Direct Credit Scheme
protectedpdfService User's Guide and Rules - Direct Debit Scheme Guide for service users required to apply the rules and operate within the procedures of the Direct Debit Scheme
protectedpdfSharePoint participant to participant guide A guide to sharing information between direct participants via SharePoint
protectedpdfSponsoring Payment Service Provider's Guide and Rules - Bacs Direct Credit Scheme Guide and rules for Bacs Payment Service Provider's who act as sponsors within the Bacs Direct Credit Scheme
protectedpdfSponsoring Payment Service Provider's Guide and Rules - Direct Debit Scheme Guide and rules for Bacs Payment Service Provider's who act as sponsors in the Direct Debit Scheme
protectedpdfStandard indemnity Standard indemnity for limited companies and other incorporated bodies (e.g. local authorities)
protectedpdfStandard indemnity - large partnerships Standard indemnity for professional partnerships (more than 20 partners) - not Limited Liability Partnership
protectedpdfStandard indemnity - large partnerships (Ci) Confirmation indemnity (Ci) - when an indemnity has been lost / destroyed. For large professional partnerships
protectedpdfStandard indemnity - partnerships Standard indemnity applicable to business or trade partnerships - not a Limited Liability Partnership (LLP)
protectedpdfStandard indemnity - partnerships (Ci) Confirmation indemnity (Ci) - for when an indemnity has been lost / destroyed. For business or trade partnerships
protectedpdfStandard indemnity - sole trader Standard indemnity applicable to sole traders
protectedpdfStandard indemnity - sole trader (Ci) Confirmation indemnity (Ci) - for when an indemnity has been lost / accidentally destroyed. For sole traders
protectedpdfStandard indemnity - unincorporated association Standard indemnity applicable to non - corporate bodies
protectedpdfStandard indemnity - unincorporated association (Ci) Confirmation indemnity (Ci) - for when an indemnity has been lost / destroyed. For non - corporate bodies
protectedpdfStandard indemnity (B) Standard indemnity to be used if the company for some reason cannot provide a deed - execution "under hand". Applicable to limited companies and other incorporated bodies
protectedpdfStandard indemnity (B) (Ci) Confirmation indemnity (Ci) - use when an indemnity has been lost/accidentally destroyed. Std indemnity to be used if the company for some reason cannot provide a deed - execution "under hand". Applicable to limited companies and other incorporated bodies
protectedpdfStandard indemnity Scottish large partnership Standard indemnity for large Scottish business or trade partnerships - not a Limited Liability Partnership (LLP)
protectedpdfStandard indemnity Scottish large partnership CI Confirmation indemnity (Ci) – for large Scottish business or trade partnerships when an indemnity is lost / destroyed
protectedpdfStandard Indemnity Scottish Partnership Standard indemnity applicable to business or trade partnerships subject to Scottish law - not a Limited Liability Partnership (LLP)
protectedpdfStandard indemnity Scottish partnership CI Confirmation indemnity (Ci) – for Scottish business or trade partnerships when an indemnity is lost / destroyed
protectedpdfStanding order file amendment (SOFA) participants List of participating financial institutions that will carry out standing order file amendments (SOFA)
protectedpdfSTS channel - interface specification The channel for sending and receiving input and output to Vocalink via SWIFTNet
pdfSummary of achievements 2016 Bacs key achievements across all areas of the business in 2016
pdfSummary of achievements 2017 Bacs key achievements across all areas of the business in 2017
protectedpdfThe impact of significant changes (within financial institutions Checklist to support financial institutions implement changes that impact stakeholders in Bacs
pdfThe Little Bacs Book The essential guide for making and collecting payments by Bacs Direct Credit and Direct Debit
protectedpdfVocalink members guide bank reference data Bank reference data for Bacs, CHAPS, Cheque & Credit Clearing and Faster Payments schemes services
protecteddocxVocalink XML standards and Guidelines Vocalink XML schema and instance standards for XML development
protecteddocVocalink: AUDDIS bank returned - ISO XML message specification and implementation guide XML schema definition (XSD) and related service application validation rules for AUDDIS bank returned service
protectedpdfVocalink: authorised signatory form SIG1a - registration and maintenance Form to register, maintain and remove scheme members authorised signatories
protecteddocVocalink: Bacs ADDACS service definition Service operated by Vocalink for Bacs - the Automated Direct Debit Amendment and Cancellation Service (ADDACS)
protectedpdfVocalink: DDO extract fact sheet The DDO extract service - details of all Direct Debit originators
protectedpdfVocalink: DDO technical specification (flat file) Details of the format of the file provided through the DDO service, and the format of the data within the file
protectedpdfVocalink: DDO technical specification (XML) Provides information about the content of the DDO (Direct Debit Originators) extract provided through the DDO service
protectedpdfVocalink: enhanced transmission service - service definition Defines the functionality and operational features of the Enhanced Transmission Service (ETS) as used to send and receive data related to Vocalink services and the Faster Payments service (FPS)
protectedpdfVocalink: HST migration - member engagement strategy The scope and approach when migrating users from HST to STS
protectedpdfVocalink: Marketing codes Details of the marketing codes used by Vocalink in the production of management information
protectedpdfVocalink: member unattended report collection - technical specification Details how member banks can bulk download all their reports and extracts in an unattended / automated mode
protectedpdfVocalink: Pentathlon - process and exception management product definition The process and exceptions management component and lists the key features it contains
protectedpdfVocalink: Pentathlon - settlement service definition The service Vocalink operates on behalf of Bacs to deliver settlement data to the settlement agent
protectedpdfVocalink: product management - handling MI requests How requests for MI are handled and the pricing policy for these
protectedpdfVocalink: SWIFTNet transmission service - service definition Functionality and operational features of the SWIFTNet Transmission Service (STS)
pdfWhat constitutes an effective and competitive Current Account market? A Bacs research report on the competitiveness and effectiveness of the personal current account market. It provides insights into how a more effective market might be created
protectedzipXML data directory and schemes XML data directory and schemes
pdfXML report migration shcedule A complete schedule detailing when each XML report will be migrated
protecteddocXML Specification Report and Advices from Messaging and Payment Engine The structure and format of advice output and report output from the Bacs services following implementation of Pentathlon