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Best practice videos

Here you will find a number of videos to help you when using our services.

The majority of the videos are only accessible to registered users of the website and require a user name and password to gain access. If you haven't yet applied for your password, register now.

Masterclass – Service user compliance – Shannon Brawn and John Dentry

Including top tips for service user compliance.

Duration: 10 minutes

Masterclass - Direct Debit indemnity claims – Anne Trolland

What indemnity claims are; how the process works; what to do if you receive one; opportunities to challenge; what further help and support is available

Duration: 12 minutes

Masterclass - The Direct Debit Guarantee – Andrea Twemlow

The key attributes of the Direct Debit Guarantee; the fundamentals of who offers the Guarantee and how it operates

Duration: 4 minutes

AUDDIS migration

An overview of the AUDDIS migration process, including the four stages incorporated in the migration.

Duration: 12 minutes

Use of the A Services and collecting messaging reports

An overview of the A services covering returned payments and messaging, including useful information and best practice tips on collecting messaging reports.

Duration: 24 minutes

Service controls

Information about the tools available to assist service users in the management of Direct Debit and Bacs Direct Credit payment files. These controls are around the submission and reconciliation of those files and the checks to ensure their accuracy.

Duration: 7 minutes

Direct Debit explained

Explaining Paperless Direct Debit (PDD) and the various remote methods that can be used to sign-up customers to Direct Debit collections without the payer having to sign a paper Direct Debit Instruction (DDI).

Duration: 52 minutes​​

Direct Debit Guarantee

An overview of the Direct Debit Guarantee, why this protection is in place, what service users should do when making refunds and how they can challenge Direct Debit indemnity claims. More information can be found in section 3A.1 of the Service User’s Guide and Rules to the Direct Debit Scheme​.

Duration: 15 minutes

Cyber security

An overview of some important precautions that will assist in minimising potential cyber threats and incidents to your business. More information can be found in section 8A.3A of the Service User’s Guide and Rules to the Direct Debit Scheme or refer to cyber security and service user’s responsibility​.

Duration: 10 minutes​

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