Including top tips for service user compliance.

Duration: 10 minutes

What indemnity claims are; how the process works; what to do if you receive one; opportunities to challenge; what further help and support is available

Duration: 12 minutes

The key attributes of the Direct Debit Guarantee; the fundamentals of who offers the Guarantee and how it operates

Duration: 4 minutes

An overview of the AUDDIS migration process, including the four stages incorporated in the migration.

Duration: 12 minutes

An overview of the A services covering returned payments and messaging, including useful information and best practice tips on collecting messaging reports.

Duration: 24 minutes

Information about the tools available to assist service users in the management of Direct Debit and Bacs Direct Credit payment files. These controls are around the submission and reconciliation of those files and the checks to ensure their accuracy.

Duration: 7 minutes

Explaining Paperless Direct Debit (PDD) and the various remote methods that can be used to sign-up customers to Direct Debit collections without the payer having to sign a paper Direct Debit Instruction (DDI).

Duration: 52 minutes​​

An overview of the Direct Debit Guarantee, why this protection is in place, what service users should do when making refunds and how they can challenge Direct Debit indemnity claims. More information can be found in section 3A.1 of the Service User’s Guide and Rules to the Direct Debit Scheme​.

Duration: 15 minutes

An overview of some important precautions that will assist in minimising potential cyber threats and incidents to your business. More information can be found in section 8A.3A of the Service User’s Guide and Rules to the Direct Debit Scheme or refer to cyber security and service user’s responsibility​.

Duration: 10 minutes​