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Coronavirus COVID-19

​Find out about temporary Direct Debit rules changes as well as tips to support the continued operation of Direct Debit during COVID-19.​


Automated payments are at the heart of the UK’s financial system, providing an essential service for bill payers and billers, employees and employers, charities and donors, clients and suppliers, and government.

Direct Debit is the payment option chosen by thousands of companies to automatically and securely collect important payments from millions of people and organisations. Bacs Direct Credit – commonly known as Bacs – is used to pay eight in ten employees in the UK, whether that’s wages, salaries, or benefits, as well as for settling business-to-business invoices.​

COVID-19 update 23 November 2020

As you would expect, we have been working with partners across the industry to closely monitor the COVID-19 (Coronavirus) outbreak to ensure that we are taking the necessary steps to protect our colleagues and maintain services for all those who rely on them. 

We have comprehensive business continuity plans in place to protect the critical national infrastructure we are responsible for – ensuring seamless operation for our end users. We have thoroughly tested these plans, and have started to implement these using a phased approach, while we are also working closely with our infrastructure supplier to ensure our continued capability to deliver these critical services.

Thanks to our extensive planning, and efforts of our colleagues, we are confident that we are in a position to maintain these core services in extreme circumstances, and will continue to review our plans on a daily basis, if and as the situation changes.​​​​​

News centre
News centre
PRESS RELEASE Businesses reminded to avoid bank holiday payment delays
21 August 2020
The August bank holiday is fast-approaching and Pay.UK, the home of Direct Debit and Bacs Direct Credit in the UK, is reminding businesses to plan around the long weekend to avoid missing important payment commitments.
09 November 2020 11:02 AM
Remember that you can now download our 2021 processing calendar to help you keep on top of those important non-processing days: #payments
29 October 2020 15:21 PM
@ewanwatson69 Hi Ewan, the best option would be to speak to your bank, or you can find details for our team here:
Direct Debit dormancy period temporarily extended
30 June 2020
While the UK slowly returns to a new form of normal, and the economy takes the first tentative steps in its recovery, we are continuing to work hard to support you, and your businesses, as we navigate these challenging times.
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