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Automated payments are at the heart of the UK’s financial system, providing an essential service for bill payers and billers, employees and employers, charities and donors, clients and suppliers, and government.

Direct Debit is the payment option chosen by thousands of companies to automatically and securely collect important payments from millions of people and organisations. Bacs Direct Credit – commonly known as Bacs – is used to pay 90% of the UK workforce, whether that’s wages, salaries, or benefits, as well as for settling business-to-business invoices.​

COVID-19 update 1 June 2020

As you would expect, we have been working with partners across the industry to closely monitor the COVID-19 (Coronavirus) outbreak to ensure that we are taking the necessary steps to protect our colleagues and maintain services for all those who rely on them. 

We have comprehensive business continuity plans in place to protect the critical national infrastructure we are responsible for – ensuring seamless operation for our end users. We have thoroughly tested these plans, and have started to implement these using a phased approach, while we are also working closely with our infrastructure supplier to ensure our continued capability to deliver these critical services.

Thanks to our extensive planning, and efforts of our colleagues, we are confident that we are in a position to maintain these core services in extreme circumstances, and will continue to review our plans on a daily basis, if and as the situation changes.​​​​​

News centre
News centre
PRESS RELEASE Plan ahead to avoid delays to Easter payments
01 April 2020
A long bank holiday weekend is fast approaching, and planning around the available processing days is important to avoid missing vital payments to suppliers and staff.
28 May 2020 10:54 AM
We invite you to our webinar on Thursday 11 June at 1pm. CEO Paul Horlock together with a panel of industry colleagues will be discussing the challenges payment services providers are facing, and how the industry is supporting them. Register Here
21 May 2020 12:02 PM
Social distancing measures due to the #COVID19UK pandemic have, for many of us, changed the way we manage our finances. Here are our top tips for making non-card payments digitally through a bank or building society account - safely & securely from home.
Bank holiday payments – stay on top of processing dates
05 May 2020
The forthcoming May bank holidays may not hold their usual significance with trips to the beach out of the question as we continue in lockdown - but it’s important to remember they will affect payment processing timings
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